Interagency Services Administrator - Children's Services Act (Chesterfield-Colonial Heights)

Virginia Department of Social Services • Chesterfield, VA

8d • $88,924 - $104,485

About The Position

The Interagency Services Administrator implements and manages the Children’s Services Act (CSA) for Chesterfield County and the City of Colonial Heights. The role provides leadership and staff support for monitoring, managing, and analyzing state and local policy and procedures; analyzing the CSA budget, expenditures, and contracts; overseeing monthly fiscal reports; and supporting the Community Policy and Management Team.

The administrator oversees the program budget and CSA operations staff, including recruiting, hiring, training, supervising, and evaluating employees. The role provides and monitors training for six local departments on applicable policies, regulations, and case management duties; participates in interdepartmental youth-services teams; consults with local direct-care staff about CSA eligibility; develops local policies consistent with laws and CSA policies; and recruits and trains required community team members.

The position oversees program compliance, including development of individual service plans for eligible recipients, compliance and reporting, quality-control processes, outcome indicators, and official CSA records. It also manages relationships and contracts with external service providers, working with the County Attorney’s Office and Risk Management on contract development and oversight. Responsibilities include managing fiscal and clinical aspects of provider services, negotiating rates, monitoring invoices and payments, checking contractual services through training, site visits, records and case reviews, and active state licensure, and resolving contract infractions and grievances. Other work may be required.

During natural disasters, the position manages an Emergency Shelter Team and reports for shelter duty as required.

Requirements

• Bachelor’s degree in a Human Services field or related area supplemented by work experience in the assigned program areas, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Ability to communicate effectively orally and in writing; gather and interpret data; reach logical conclusions; and present findings and recommendations.
• Ability to assess program and staff needs and plan, coordinate, and evaluate program activities.
• Ability to train, advise, direct, and evaluate others on program requirements and maintain effective working relationships.
• Ability to identify problems and needs and assess services in problem solving.
• Ability to interpret and apply regulations and procedures, conduct effective training, speak publicly, and interact professionally with a diverse group of people.
• Ability to produce clear, concise documents with proper grammar and usage; organize and prepare statistical records; perform mathematical calculations; and interpret program or technical reports and related materials.
• Working knowledge of assigned human-services program principles and practices; program services, practices, techniques, and methods; project-management processes; local service agencies and organizations; departmental programs and activities; program management and development; related laws, regulations, policies, and standards; program goals and terminology; and human behavior.
• Current valid driver’s license and good driving record. The record must not show six or more demerit points in the 24 months preceding the anticipated hire date or one major six-point violation in the preceding 36 months.
• Applicants with out-of-state driving records must obtain and present them at interview; records must show at least three years of history and be dated within 30 days of the interview.
• Pre-employment drug testing, an FBI criminal background check, and education/degree verification are required.
• A Chesterfield County application must be submitted online by the deadline.

Nice To Haves

• Master’s degree in Human Services or a related field and five years of progressive professional experience in human services, especially children and family services.
• Clinical skills and program and policy management experience.
• Extensive knowledge of federal, state, and local children’s programs.
• Exceptional critical-thinking and decision-making skills during crisis situations.
• Current knowledge of state regulations and laws concerning youth services, including foster care, special education, mental health, and juvenile justice, and related funding streams such as Medicaid, Title IV-E, and adoption subsidy.
• Experience in program compliance, program audits, accountability practices, data collection, reporting, and analysis.
• Ability to demonstrate community and team building, facilitation, strategic planning, and consensus building.

Responsibilities

• Implement and manage the Children’s Services Act for Chesterfield County and the City of Colonial Heights.
• Monitor, manage, and analyze state and local policies and procedures; analyze the CSA budget, expenditures, and contracts; oversee monthly fiscal reports; and provide administrative support to the Community Policy and Management Team.
• Oversee the program budget and recruit, hire, train, supervise, and evaluate CSA operations staff.
• Provide and monitor training for six local departments on state and local policies, regulations, and local case-management duties.
• Participate in interdepartmental teams concerning youth services and programs and consult with local direct-care staff about CSA eligibility.
• Design local policies to meet laws and policies related to CSA, and recruit and train required community team members.
• Oversee program compliance in developing individual service plans for eligible recipients; manage program compliance and reporting; develop and implement quality-control processes and outcome indicators and reports; and manage official CSA records.
• Work with external contracted service providers and the County Attorney’s Office and Risk Management to develop, manage, and monitor vendor contracts.
• Manage fiscal and clinical aspects of provider services, including contract initiation, enforcement of state and local requirements, rate negotiation, and monitoring monthly invoices and payment processes.
• Monitor contractual services through team training, site visits, records and case reviews, and verification of active state licensure.
• Lead resolution of contract infractions and grievances.
• Manage an Emergency Shelter Team during natural disasters and report for shelter duty as required.
• Perform other work as required.

Benefits

• Paid time off
• Flexible work schedules
• Career development plans
• Tuition reimbursement program
• Learning and development programs
• Opportunities for advancement
• Potential incentives for qualifying candidates with additional relevant training, skills, or experience
• Credit toward the Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager