Interactive Teller (Full Time)

KEMBA Financial Credit Union•Columbus, OH

About The Position

The Interactive Teller provides professional, friendly, and compliant service support to members’ transaction needs through multiple channels. The role also proactively recommends and refers members to new or alternative financial services that fit their financial needs. The position is non-exempt, has no supervisory responsibilities, and reports to the Interactive Teller Supervisor. The Interactive Teller handles basic and complex member-service interactions through ITMs, monitors transactions for fraud-related losses, and works toward assigned service and productivity goals. The role requires accurate, member-centric service, adherence to credit union policies and procedures, and ongoing development of job competency through training and certification.

Requirements

High school diploma or equivalent.
Prior teller experience or equivalent.
Prior experience in a sales or customer-service environment.
Strong organizational skills and attention to detail.
High degree of accuracy.
Professional demeanor and ability to maintain a positive attitude while being “on stage” for extended periods.
Excellent communication skills and appropriate grammar.
Basic PC skills, including Windows.
Willingness to work a flexible schedule.
Ability to sit regularly; use hands to manipulate, handle, and feel; and talk or hear.
Ability to reach with hands and arms frequently; stand and walk occasionally; and occasionally lift or move up to 15 pounds.
Close and distance vision and ability to adjust focus.

Responsibilities

Handle basic and complex member-service ITM interactions related to member accounts, including deposits, withdrawals, payments, account information, share drafts, share certificates, money markets, IRAs, share and lending rates and terms, and shared branching.
Monitor transactions to help prevent losses to members and KEMBA from fraud.
Identify and recommend new or alternative services that fit members’ financial needs.
Meet or exceed assigned service and productivity goals.
Perform duties in compliance with KEMBA policies and procedures.
Provide friendly, member-centric service for all requests.
Assist other Interactive Tellers as needed.
Develop an understanding of the credit union’s history, philosophy, organization, policies, and operational procedures.
Improve individual competency through training and certification on established educational programs.
Interact effectively with coworkers and others, including negotiating, instructing, supervising, persuading, or speaking as required.
Respond appropriately to supervisor criticism.
Perform other duties as required by management.