Bilingual Interactive Teller

MERITRUST CREDIT UNION•Wichita, KS

4d•$19 - $23•Onsite

About The Position

The Bilingual Interactive Teller provides exceptional member service through live video interactions using Interactive Teller Machines (ITMs). The role assists members with financial needs, creates a personalized and seamless experience, identifies opportunities to support members’ financial well-being, and recommends Meritrust products and services when appropriate. The teller comprehensively assists members with banking needs using a non-English language and performs transactions and other teller functions accurately and in compliance with applicable requirements. The position requires maintaining current knowledge of credit union products, services, promotions, policies, and procedures; resolving member inquiries and issues; and helping members use ITM technology and other digital service channels. The teller works with internal business partners, retail teams, department staff, and management, and adapts to changing business needs and work shifts. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Ability to comprehensively assist members with banking needs using a non-English language.
Excellent interpersonal and communication skills, including the ability to project a courteous and friendly personality through video.
Ability to operate applicable PC programs necessary for the job function.

Nice To Haves

Previous financial institution experience, including knowledge of financial institution principles and practices.
At least one year of customer service experience is preferred.

Responsibilities

Deliver prompt, professional, and courteous service to members through ITMs, handling financial transactions, inquiries, and service requests.
Assist members with all banking needs using a non-English language.
Accurately perform teller functions while maintaining attention to detail and compliance.
Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines.
Maintain up-to-date knowledge of credit union products, services, promotions, policies, and procedures.
Use problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate.
Research and resolve member issues, complete follow-up, and refer complex situations to the appropriate branch or department.
Educate members on ITM technology and support use of other digital service channels.
Meet or exceed individual and team goals related to service quality, efficiency, and accuracy.
Build and maintain positive working relationships with internal business partners, retail teams, and department staff.
Adapt to change and adjust work shifts to support extended hours and evolving business needs.
Maintain open and effective communication with direct management.
Complete required annual Meritrust education and development programs, including applicable internal training initiatives.
Perform other duties as assigned.