Inter-Logistics Operations Manager

Niagara Bottling•Diamond Bar, CA

8d•$127,449 - $181,614

About The Position

The Inter-Logistics Operations Manager supports and coordinates Shipping, Planning, Customer Service, Procurement, and Transportation teams. This leader manages the team responsible for tracking and exception management for customer orders and internal transfers, and champions operational efficiency and effectiveness across the assigned geographic region while balancing cost and service. The role executes planned raw-material and finished-goods flows across a network of 8 or more warehouses, supports strategic planning for organizational and supply-chain changes, and develops processes and performance metrics. The manager leads, motivates, and develops team members, uses Lean Six Sigma to reduce non-value-added work, analyzes service failures and freight costs, and drives continuous process improvement. The position requires approximately 20% travel. Duties and responsibilities may change with or without prior notice.

Requirements

At least 6 years of experience in the field or a similar manufacturing environment; experience may combine work experience and education.
At least 6 years of experience in the position; experience may combine work experience and education.
At least 4 years of experience managing people or projects; experience may combine work experience and education.
Bachelor’s degree in Supply Chain or a related field.
Ability to lead a safe working environment, document safety-related training, and communicate safety incidents.
Ability to provide strategic input and oversight to departmental projects, make data-driven decisions, and develop sustainable solutions.
Ability to reduce costs and manage timelines while prioritizing long-term impact.
Ability to make decisions that prioritize company success and customer needs.
Ability to evaluate processes and develop initiatives to increase efficiency and reduce waste.
Ability to monitor and respond to performance metrics and manage change effectively.
Analytical thinking and ability to synthesize complex information.
Ability to delegate technical tasks and work effectively with departments, vendors, and customers.
Ability to identify strategic collaboration opportunities.
Ability to make hiring decisions, plan for talent, develop direct reports, and address conflict within and across teams.

Nice To Haves

10 or more years of experience in the field or a similar manufacturing environment.
10 or more years of experience working in the position.
6 years of experience managing people or projects.
Master’s degree in Supply Chain or a related field.

Responsibilities

Facilitate collaboration across supply-chain operational teams in the responsible region.
Manage timely tracking of customer and internal shipments across the network.
Oversee the creation and maintenance of transfer shipment orders within the region.
Reduce supply-chain operational exceptions within the region.
Provide input on and help implement system-wide solutions that minimize cost while meeting customer service targets.
Lead and actively participate in developing logistical operations processes.
Support workflow design and optimization of logistical systems used within the department.
Execute planned raw-material and finished-goods flows across a network of 8 or more warehouses while balancing operational effectiveness, cost, and service.
Participate in strategic planning for new customers, items, packaging, facilities, and other organizational changes related to Supply Chain.
Map processes and their contribution to the overall business process, and develop team KPIs.
Lead, motivate, and develop the team to deliver operational KPIs.
Use a Lean Six Sigma approach to reduce non-value-added steps in frontline team members’ daily work.
Create career development plans and measurable KPIs for frontline team members.
Maintain relationships with manufacturing team leadership and understand the key dynamics of each facility.
Work cross-functionally with Planning, carrier relations, intra-logistics, Customer Service, and the after-hours team to support customer experience and team KPIs.
Analyze drivers of service failures and increased freight costs, and develop actionable strategies.
Serve as a subject-matter expert on team processes and policies.
Identify performance and support trends by analyzing transaction and support data.
Encourage continuous process improvement to reduce support transactions.
Work alongside frontline team members as needed and motivate the team during crises.
Travel approximately 20%.

Benefits

Paid time off for holidays, sick time, and vacation time.
Paid parental and caregiver leaves.
Medical coverage, including virtual care options.
Dental coverage.
Vision coverage.
401(k) with company match.
Health Savings Account with company match.
Flexible Spending Accounts.
Expanded mental wellbeing benefits, including free counseling sessions for team members and household family members.
Family building benefits, including enhanced fertility benefits for IVF and fertility preservation, plus adoption, surrogacy, and doula reimbursements.
Income protection, including life and AD&D, short- and long-term disability, critical illness, and accident plans.
Special discount programs, including pet plans, prepaid legal services, identity theft protection, car rental, and airport parking.
Tuition reimbursement, college savings plan, and scholarship opportunities.
Annual bonus target of 10%.