Intensive Overflow Care Manager (Murfreesboro, TN)

Mental Health Cooperative•Murfreesboro, TN

About The Position

This member of the multidisciplinary team carries out rehabilitation and support functions and assists with treatment, substance abuse services, education, family support and consultation, and crisis intervention under the clinical supervision of staff with professional degrees. The role requires regular travel to Manchester, Tennessee. The Care Manager provides case management and direct clinical services to consumers in office and community settings, including assessment, treatment planning, symptom management, rehabilitation, vocational support, substance-use treatment support, and assistance with daily living needs. The role also coordinates with families, community agencies, inpatient and outpatient services, and other members of the treatment team. Services may include individual, group, and family work, as well as support with housing, finances, transportation, health care, social activities, and employment-related goals.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related or behavioral health field.
Candidates with a bachelor’s degree in criminal justice must have 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Transportation that seats four people.
Team-oriented approach, including attending and participating in team meetings, assisting other care managers as needed, and understanding one’s role on the team.
Ability to diffuse high-tension situations comfortably.
Recovery-focused approach, including individualized service plans, quality progress notes, attention to consumer needs across domains, use of natural community supports, patience in working through barriers, and a side-by-side philosophy.
Ability to work regularly in consumers’ homes.
Strong time-management and organizational skills, including meeting deadlines, preparing for meetings, completing assessments and service plans and entering progress notes on time, planning time off, and prioritizing.
Self-discipline and flexibility.
Integrity, honesty, professionalism, dependability, and strong follow-through.
Approachability and engagement skills.
Crisis-management skills.
Ability to give and accept feedback and work with other departments.
Understanding, empathy, and good listening skills.

Nice To Haves

Pursuing LPC/MHSP and LCSW licensure; free supervision is offered.
Highly collaborative and thrives working on a team.
Diligent in tracking consumer progress and serving as an accountability partner.

Responsibilities

Provide case management for an assigned group of consumers, coordinating and monitoring the activities of each individual treatment team.
Develop, write, implement, evaluate, and revise treatment goals, plans, and concurrent reviews with the Individual Treatment Team.
Provide individual supportive therapy and symptom management, educate and support consumers’ families, and advocate for consumers’ rights and preferences.
Conduct comprehensive assessments of psychiatric history, mental status, diagnosis, physical and dental health, substance use, education and employment, social functioning, activities of daily living, and family relationships.
Liaise and consult with community agencies and families to coordinate treatment.
Perform shift management and provide on-call crisis intervention according to established policies and procedures.
Document consumer progress and maintain records according to established policies and procedures.
Provide treatment and rehabilitation support services and participate in daily staff meetings, treatment-planning reviews, and monthly all-staff meetings.
Assess consumers’ mental illness symptoms and responses to treatment, and provide education to help consumers identify symptoms.
Provide direct individual, group, and family clinical services in office and community settings, teaching behavioral symptom-management techniques and supporting personal growth and coping with stress.
Provide staged individual and group treatment addressing substance use and its effects on mental and physical health and daily functioning.
As appropriate, help clients set treatment goals to reduce or abstain from substance use and develop replacement behaviors.
Coordinate with inpatient services for detoxification and linkage to outpatient treatment, self-help programs, outpatient services, and residential facilities.
Participate in rehabilitation services, including individual vocational-supportive counseling to identify strengths and barriers, set career goals, and address symptoms that interfere with work.
Plan and provide work-related support, including assistance with grooming, hygiene, clothing, wake-up calls, and transportation, and provide benefits counseling.
Assess needs, solve problems, provide side-by-side support and skills training, and adapt environments to help consumers with activities of daily living.
Provide nutrition education, meal planning, grocery shopping, and food preparation.
Assist consumers in finding and maintaining safe, affordable housing, including apartment searches, roommate arrangements, landlord negotiations, cleaning, furnishing, and obtaining necessities.
Teach money-management skills and help consumers access financial services and reliable transportation.
Assist and support consumers in accessing and effectively using a personal physician and dentist.
Provide supportive therapy, social-skills development, and assertiveness training to increase social and interpersonal participation in community settings.
Plan and prompt social and leisure activities on evenings, weekends, and holidays, and provide side-by-side support and coaching.
Organize and lead individual and group social and recreational activities to structure time, increase social experiences, and provide opportunities to practice social skills and receive feedback.
Provide practical help, advocacy, coordination, individualized support, problem-solving, direct assistance, training, and supervision to help consumers obtain daily necessities, health care, legal and advocacy services, financial support, housing, money-management services, and transportation.
Attend workshops, seminars, and conferences to stay informed about groups.
Assist in facilitating, planning, and coordinating groups for PACT consumers, including IMR, WRAP, job club, and A/D groups.