Intensive Care Manager - Team 382, Murfreesboro, TN

Mental Health Cooperative•Murfreesboro, TN

About The Position

The Intensive Overflow Care Manager is a member of a multidisciplinary team who carries out rehabilitation and support functions and assists with treatment, substance abuse services, education, family support and consultation, and crisis intervention under the clinical supervision of staff with professional degrees. The role provides intensive case management and direct clinical, rehabilitation, and practical support to consumers with serious mental illness, helping them pursue recovery, manage symptoms, develop daily-living and social skills, and access community resources. Services are delivered in the office and community, including consumers’ homes, and may involve individual, group, and family work. The care manager coordinates treatment with consumers, the Individual Treatment Team, families, community agencies, and inpatient and outpatient providers. The position also supports consumers’ vocational, housing, health-care, financial, transportation, and social needs. The posting emphasizes teamwork, recovery-focused and individualized services, timely documentation, organization, flexibility, integrity, and the ability to manage crises and build trusting relationships.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related behavioral health field.
Candidates with a bachelor’s degree in criminal justice must have 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable motor vehicle record (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Transportation that seats four people.
Ability to work collaboratively on a team and assist other care managers as needed.
Ability to diffuse high-tension situations and manage crises.
Recovery-focused approach, including individualized service plans, quality progress notes, use of community natural supports, patience in working through barriers, and a side-by-side service philosophy.
Strong time management and organization, including meeting deadlines and completing assessments, service plans, and notes promptly.
Self-discipline, flexibility, integrity, honesty, professionalism, dependability, and follow-through.
Approachability, engagement skills, and ability to give and accept feedback.
Ability to work with other departments.
Understanding, empathy, and good listening skills.

Nice To Haves

Pursuing LPC/MHSP or LCSW licensure; free supervision is offered.
Highly collaborative and thrives working on a team.
Diligent in tracking consumer progress and serving as an accountability partner.

Responsibilities

Provide case management for an assigned group of consumers, coordinating and monitoring the activities of each individual treatment team.
Develop, write, implement, evaluate, and revise treatment goals, plans, and concurrent reviews in conjunction with the Individual Treatment Team.
Provide individual supportive therapy and symptom management; educate and support consumers’ families; and advocate for consumers’ rights and preferences.
Conduct comprehensive assessments of psychiatric history, mental status, diagnosis, physical and dental health, substance use, education and employment, social functioning, activities of daily living, and family relationships.
Liaise and consult with community agencies and families to coordinate treatment.
Perform shift management and provide on-call crisis intervention according to established policies and procedures.
Document consumer progress and maintain permanent records according to established policies and procedures.
Provide treatment and rehabilitation support services and participate in daily staff meetings, treatment-planning reviews, and monthly all-staff meetings.
Assess mental illness symptoms and responses to treatment, and educate consumers so they can identify their symptoms.
Deliver individual, group, and family clinical services in office and community settings, including behavioral symptom-management techniques and support for personal growth and coping with stress.
Provide staged individual and group treatment related to substance use, its effects, and daily functioning; may help establish goals to reduce or abstain from substance use and develop replacement behaviors.
Coordinate with inpatient services for detoxification and linkage to outpatient treatment, self-help programs, and residential facilities.
Provide rehabilitation services, including vocational counseling to identify strengths and challenges, set career goals, and address symptoms that interfere with work.
Plan and provide work-related support, including help with grooming, clothing, wake-up calls, transportation, and benefits counseling.
Provide assessment, problem-solving, side-by-side support, skills training, supervision, and environmental adaptations to help consumers with activities of daily living.
Provide nutrition education, meal planning, grocery shopping, and food preparation; help consumers find and maintain safe, affordable housing.
Teach money-management skills, help consumers access financial services, and support access to reliable transportation.
Assist and support consumers in accessing and effectively using a personal physician and dentist.
Provide supportive therapy, social-skills development, and assertiveness training to increase social and interpersonal activity in community settings.
Plan and prompt social and leisure activities, including evenings, weekends, and holidays, and provide coaching to support socialization.
Organize and lead individual and group social and recreational activities to structure time and develop social skills.
Provide practical assistance, advocacy, coordination, individualized side-by-side support, training, and supervision to help consumers obtain daily necessities and access health care, legal services, financial support, housing, money-management services, and transportation.
Attend workshops, seminars, and conferences to stay informed about groups; assist with facilitating, planning, and coordinating groups for PACT consumers, including IMR, WRAP, job club, and A/D groups.
Attend and participate in team meetings, assist other care managers as needed, and contribute to a collaborative team.
Complete assessments, service plans, and progress notes on time; meet deadlines, prepare for meetings, prioritize work, and plan for time off.