Intensive Overflow Care Manager (Murfreesboro, TN)

Mental Health Cooperative•Murfreesboro, TN

About The Position

The Intensive Overflow Care Manager is a member of a multidisciplinary team and carries out rehabilitation and support functions, assists with treatment, substance abuse services, education, family support and consultation, and crisis intervention under the clinical supervision of staff with professional degrees. The position requires regular travel to Manchester, Tennessee, and provides services in office and community settings. The role includes case management and coordination of treatment for assigned consumers, assessment and monitoring of needs and treatment response, direct clinical and rehabilitation services, and assistance with daily living, housing, employment, benefits, transportation, health care, social skills, and community participation. The Care Manager also coordinates with families, community agencies, and outside services, maintains required documentation, participates in staff and treatment-planning meetings, and helps facilitate groups for PACT consumers.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related behavioral health field.
Candidates with a bachelor’s degree in criminal justice must have 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable motor vehicle report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Transportation that seats four people.
Ability to work collaboratively as part of a team and assist other care managers as needed.
Recovery-focused approach, including individualized service plans, quality progress notes, attention to consumer needs across life domains, and use of community natural supports.
Patience and tolerance to work through barriers, with a side-by-side service philosophy and regular work in consumers’ homes.
Strong time management and organization, including meeting deadlines, preparing for meetings, completing assessments and service plans promptly, entering progress notes on time, planning time off, and prioritizing effectively.
Self-discipline, flexibility, integrity, honesty, professionalism, dependability, and strong follow-through.
Approachability, engagement skills, crisis-management skills, and the ability to give and accept feedback.
Ability to work with other departments and demonstrate understanding, empathy, and active listening.

Nice To Haves

Pursuing LPC/MHSP or LCSW licensure; free supervision is offered.
Highly collaborative and thrives working on a team.
Diligent in tracking consumer progress and serving as an accountability partner.

Responsibilities

Provide case management for assigned consumers, coordinating and monitoring Individual Treatment Team activities.
Develop, write, implement, evaluate, and revise treatment goals, plans, and concurrent reviews with the Individual Treatment Team.
Provide individual supportive therapy, symptom management, and education about mental illness symptoms.
Educate and support consumers’ families and advocate for consumers’ rights and preferences.
Conduct comprehensive assessments covering psychiatric history, mental status, diagnosis, physical and dental health, substance use, education and employment, social functioning, daily living activities, and family relationships.
Coordinate with community agencies and families to maintain continuity of treatment.
Perform shift management and provide on-call crisis intervention according to established policies and procedures.
Document consumer progress and maintain records according to established policies and procedures.
Provide treatment, rehabilitation, and direct clinical services to individuals, groups, and families in office and community settings.
Teach behavioral symptom-management techniques and help consumers adapt to internal and external stresses.
Provide staged individual and group substance-use treatment; help set goals to reduce or abstain from substance use and develop replacement behaviors.
Coordinate with inpatient services for detoxification and linkage to outpatient treatment, self-help programs, outpatient services, and residential facilities.
Provide vocational-supportive counseling, help consumers set career goals, and address symptoms that interfere with work.
Plan and provide work-related support, including assistance with grooming, clothing, wake-up calls, and transportation.
Provide benefits counseling and support consumers with activities of daily living through assessment, problem-solving, skill training, supervision, and environmental adaptations.
Provide nutrition education and assist with meal planning, grocery shopping, and food preparation.
Help consumers find and maintain safe, affordable housing, including apartment searches, roommate arrangements, landlord negotiations, cleaning, furnishing, and obtaining necessities.
Teach money-management skills and help consumers access financial services and reliable transportation.
Support consumers in accessing and effectively using a personal physician and dentist.
Provide supportive therapy, social-skills development, and assertiveness training to increase social and interpersonal activity.
Plan, structure, and prompt social and leisure activities, including evenings, weekends, and holidays; provide side-by-side coaching and lead social and recreational activities.
Help consumers obtain daily living necessities, including health care, legal and advocacy services, financial support, supported housing, money-management services, and transportation.
Attend workshops, seminars, and conferences to maintain current information about groups.
Assist with facilitating, planning, and coordinating PACT consumer groups, including IMR, WRAP, job club, and A/D groups.
Participate in daily staff organizational meetings, treatment-planning review meetings, and monthly all-staff meetings.