Intensive Care Manager, Child & Youth (Nashville, TN)

Mental Health Cooperative•Nashville, TN

10d

About The Position

Mental Health Cooperative (MHC) is hiring an Intensive Care Manager I to provide continuous treatment-team care management services to children and youth with serious emotional disturbance or severe mental illness, their families, and other team members’ consumers. The role also mentors new care managers on basic skills. The position is based in Nashville, Tennessee, and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Base pay is $43,500, with additional incentives for language skills and behavioral health experience. Mileage reimbursement is available. The care manager assesses consumer needs; develops individualized service and crisis plans with measurable goals; coordinates psychiatric, medical, and environmental needs; supports transitions between hospital, agency, and community services; and links consumers with community resources. The role involves regular work with families, schools, and other systems, responding to urgent needs with support from supervisors and clinical staff, and maintaining timely, thorough documentation. The employee participates in team and care-management meetings, trainings, and supervision, and meets agency productivity standards. The role requires a bachelor’s degree in a health-related behavioral health field, or a bachelor’s degree in criminal justice plus 15 college-level semester hours of behavioral health coursework. A valid Tennessee driver’s license, acceptable motor vehicle report and criminal background investigation, personal automobile insurance, a cell phone, and transportation that seats four people are also required. The job includes occasional physical activity and lifting or moving up to 15 pounds; the work environment generally has moderate noise.

Requirements

Bachelor’s degree in counseling, psychology, social work, or another health-related behavioral health field.
For candidates with a bachelor’s degree in criminal justice, 15 college-level semester hours of behavioral health coursework.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Transportation that seats four people.
Effective communication with children, adolescents, adults, family members, collateral contacts, supervisors, team members, and agency employees.
Ability to engage consumers and families using best-practice standards and the consumer’s level of care.
Ability to complete timely, thorough progress notes and assessments and document services in relation to care-plan goals.
Ability to develop treatment plans with clear, measurable goals or training steps relevant to consumers’ needs.
Professionalism when participating in meetings and representing the agency in the community.
Advocacy, engagement, crisis-management, listening, organization, time-management, and follow-through skills.
Ability to work collaboratively, assist other care managers, and give and accept feedback.
Patience and flexibility to work through barriers, with an understanding, empathetic, recovery-focused approach.

Responsibilities

Continually assess consumers’ needs and develop individualized service plans and crisis plans with measurable goals.
Assist with referrals and linkage to community resources and advocate for consumers as needed.
Ensure consumers are seen after discharge from hospitals and Diversion Services within agency standards.
Plan and coordinate consumers’ daily psychiatric, medical, and environmental needs.
Ensure efficient transitions for consumers within the agency and the community.
Meet productivity standards set out in agency policies and procedures.
Meet regularly with the Care Management Supervisor individually and in groups.
Attend scheduled morning and weekly team meetings, follow up on plans made in meetings, and attend quarterly care-management meetings and trainings.
Educate consumers and involved collateral contacts about psychiatric diagnoses and appropriate treatment options.
Respond to urgent or crisis needs within the role, with assistance from the supervisor, crisis services, and clinic staff, by developing plans and interventions.
Develop and maintain relationships within the family unit and support network.
Complete timely and appropriate documentation as required by the agency.
Maintain community relations through prompt follow-through with contacts.
Remain involved in the family system, school system, and other systems involving the family, such as juvenile justice and supportive agencies.
Perform all duties associated with Care Manager I.
Mentor new care managers on basic skills.