Intelligent Automation COE Lead

Caterpillar Inc.•Nashville, TN

5d•$128,470 - $208,770

About The Position

As an Intelligent Automation COE Lead within Caterpillar’s Intelligent Automation and Business Intelligence Center of Excellence, you will guide enterprise growth in Business Process Automation (BPA), process discovery, and process mining. The role focuses on enabling business units to identify and prioritize processes for automation, design durable end-to-end workflows in Bizagi or comparable BPA platforms, and quantify business value through data-driven process discovery and mining. You will determine where Generative AI agents complement traditional workflow and task automation, providing hands-on technical leadership, reusable patterns, and accelerators. You will partner with platform, architecture, security, infrastructure, and business teams to keep the automation ecosystem scalable and well-governed. The role combines process design, BPA platform stewardship, process mining analytics, GenAI-aware opportunity identification, and enterprise enablement. Its primary tools include Bizagi, Automation Anywhere Process Discovery, and Power Automate Process Mining, while coordinating with Automation Anywhere and Microsoft Power Platform capabilities for end-to-end automation solutions. The ideal location is East Peoria, Illinois; Irving, Texas; or Nashville, Tennessee. The summary pay range is $128,470 to $208,770. Employment offers are conditioned on successful completion of a drug screen.

Requirements

Demonstrated ability to define, track, and deliver measurable business value through BPA and process mining initiatives, including business cases, KPIs, adoption, process performance, automation health, and ROI.
Ability to elicit business requirements and translate stakeholder needs into effective automation solutions.
Ability to explain trade-offs among deterministic workflow automation, RPA, and agentic AI and recommend approaches suited to business goals, process complexity, and user experience.
Hands-on expertise designing and delivering BPA solutions in Bizagi or a comparable BPMN and low-code platform, including BPMN 2.0 modeling, forms, business rules, integrations, and deployment patterns.
Practical experience with process discovery and mining tools such as Automation Anywhere Process Discovery, Power Automate Process Mining, or Celonis, and ability to translate insights into automation roadmaps.
Practical understanding of Generative AI and AI agents in enterprise settings, including identifying opportunities suited to deterministic automation, AI agents, or hybrid approaches.
Solid understanding of business process design, value stream mapping, lean and Six Sigma principles, and operational KPIs.
Strong troubleshooting and analytical skills across distributed systems, workflow platforms, and integration layers.
Experience scripting or automating tasks with tools such as Python, PowerShell, or SQL, including basic preparation of process mining event-log data.
Excellent communication and collaboration skills with technical and non-technical stakeholders, including senior business leaders.
Ability to influence and coach cross-functional teams, lead intake and prioritization forums, and contribute to enterprise automation strategy.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, Engineering, Industrial Engineering, or a related field.
10 or more years of combined experience in business process automation, process improvement, intelligent automation, or analytics platform support, including a lead or senior individual-contributor role.
Working knowledge of Automation Anywhere RPA and Microsoft Power Platform, including Power Automate and Power Apps, and how they complement BPA in end-to-end architectures.
Experience developing or supporting reusable automation assets such as process templates, mining models, integration patterns, or governance artifacts.
Experience enabling or governing automation platforms in a Center of Excellence or enterprise technology function.
Knowledge of complementary automation and orchestration platforms such as UiPath, Blue Prism, ServiceNow Workflow, or SAP Build Process Automation.
Familiarity with deployment best practices, source control, CI/CD pipelines, and DevOps approaches for Bizagi, Automation Anywhere, and Power Platform.
Experience with Azure services supporting automation and process intelligence, such as Azure Functions, Logic Apps, Azure SQL, Azure Data Lake, and Microsoft Fabric.
Understanding of REST, SOAP, and event-driven integration patterns and experience integrating BPA platforms with ERP, CRM, and document management systems.
Experience with platform monitoring, capacity planning, license management, or environment tuning for automation platforms in a large enterprise.
Hands-on experience designing or deploying GenAI agents using Microsoft Copilot Studio, Power Platform AI Builder, Automation Anywhere AI Agent Studio, or Azure AI Foundry, including prompt design, grounding, tool and function calling, and responsible AI guardrails.

Responsibilities

Lead enterprise adoption and maturity of Business Process Automation, process discovery, and process mining.
Guide business units in identifying and prioritizing automation opportunities using data-driven discovery and mining techniques.
Match opportunities to deterministic workflow automation, RPA, agentic AI, or combinations of these approaches.
Develop an enterprise perspective on GenAI agents and coach business units on responsible adoption for reasoning, decision support, document understanding, knowledge retrieval, and human-in-the-loop orchestration.
Provide subject-matter guidance on Bizagi process design, BPMN modeling, forms and UI design, business rules, integrations, and deployment patterns; partner with vendors and platform teams on the BPA roadmap.
Lead use of Automation Anywhere Process Discovery and Power Automate Process Mining to capture, analyze, and visualize processes, identify variants and bottlenecks, quantify ROI, and flag opportunities for GenAI agents.
Develop and maintain reusable process discovery playbooks, mining templates, BPMN reference patterns, integration patterns, governance documentation, and intake and qualification frameworks.
Support end-to-end solutions combining BPA workflow orchestration, Automation Anywhere RPA, Microsoft Power Platform tools, and GenAI agents where they provide measurable value.
Establish enterprise standards for process documentation, naming conventions, lifecycle management, environment promotion, and operational support across BPA and process mining tools.
Create monitoring approaches, KPIs, and operational practices to improve process performance, automation health, and realized business value.
Partner with infrastructure, platform engineering, security, and cybersecurity teams to keep Bizagi, process mining platforms, Automation Anywhere, and Power Platform secure, scalable, and well-governed.
Collaborate with BI, data engineering, architecture, and business process owners to align automation strategy with Caterpillar’s digital, data, and operational excellence roadmap.
Support incident and problem management for BPA and process mining platforms and communicate findings to business and technical stakeholders.