Application Security Digital Experience & Intelligent Automation Lead
About The Position
The Application Security Digital Experience & Intelligent Automation Lead will build and evolve the digital front door for Application Security. This hands-on role creates self-service experiences, guided service navigation, workflow automation, knowledge-access solutions, and conversational experiences that help employees discover services, obtain trusted information, navigate requirements, and submit complete requests. The role uses approved enterprise technologies, including Copilot Studio and Power Platform, and welcomes comparable experience with other conversational, automation, workflow, portal, knowledge-management, or digital-experience platforms. Prior cybersecurity or Application Security experience is not required.
Requirements
- Significant professional experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.
- Experience integrating information, workflows, or services across multiple systems using APIs, connectors, automation platforms, workflow technologies, JSON, or comparable approaches.
- Experience translating user needs into practical digital experiences, automation solutions, service improvements, or business-process outcomes.
- Eight or more years of relevant professional experience in digital experiences, workflow automation, platform engineering, service management, knowledge systems, application development, or a related discipline.
- Bachelor's degree in information systems, computer science, engineering, business, or a related discipline, or equivalent relevant professional experience.
Nice To Haves
- Experience with Copilot Studio, Power Platform, Power Automate, Dataverse, or comparable low-code automation platforms.
- Experience building conversational assistants, agents, chatbots, retrieval experiences, or AI-enabled user experiences.
- Experience supporting cybersecurity, Application Security, technology risk, governance, service delivery, or another enterprise support function.
Responsibilities
- Design and build self-service, conversational, and workflow-driven experiences that improve how employees interact with Application Security services.
- Create guided request and intake experiences that help users provide complete and actionable information before work reaches Application Security teams.
- Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
- Develop automation workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining appropriate controls.
- Evaluate digital-experience effectiveness through usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.
Benefits
- Retirement benefits, including 401(k) and pension.
- Health and welfare benefits, including medical, dental, vision, spending accounts, and disability.
- Paid time off.
- Parental and caregiver leave.
- Life and accident insurance.
- Other voluntary and well-being benefits.
- Discretionary bonus program that may include an equity component.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
