About The Position

Barbaricum is seeking operations and intelligence professionals with experience using Palantir platforms. In the Field Service Representative (FSR) Analyst role, you will support Palantir implementation teams and their client user base. You will work alongside analysts to train and mentor users, test and troubleshoot technical issues, develop Palantir use cases, and help solve complex operational problems. The work may include embedding with user groups around the world and sharing insights with Palantir team members in company offices. You will also facilitate collaboration across a global enterprise and help ensure customer success.

Requirements

  • Prior experience with Palantir platforms, such as Foundry, Gotham, or Gaia.
  • U.S. citizenship, as required by the U.S. Government contract.
  • Eligibility for a TS/SCI clearance, as required by the U.S. Government contract.
  • Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.
  • Strong communication skills, including the ability to explain and demonstrate complex concepts clearly.
  • Ability to work independently and as part of a team.
  • Ability to travel domestically and internationally up to 25% of the time if needed.

Nice To Haves

  • Recent, in-depth hands-on experience with Palantir platforms.
  • Military, special operations, or law enforcement experience.
  • Experience briefing high-level military stakeholders.
  • Experience fusing intelligence capabilities in support of operations.

Responsibilities

  • Provide desk-side training to analysts.
  • Train analysts and operators in classroom settings.
  • Embed with user groups to understand their workflows.
  • Develop relationships with users at customer sites and identify gaps in use cases.
  • Build initial dashboard products and assist users with building questions.
  • Stay current on platform features and capabilities.
  • Staff the Help Desk, respond to user requests, and work with the Palantir engineering team to troubleshoot issues.
  • Provide timely, detailed product feedback to the Palantir engineering team.
  • Communicate product or user issues to the Palantir team.
  • Facilitate collaboration across a global enterprise and support customer success.
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