Integration Technology Business Analyst III

C.H. Robinson • Eden Prairie, MN

15h

About The Position

C.H. Robinson is seeking an Integration Technology Business Analyst III to lead and manage multiple digital integration projects supporting its Global Forwarding business. The role delivers robust, supportable, stable technical solutions aligned with enterprise architecture. It elicits and documents customer digital integration requirements by learning customer business processes, analyzing data, and maintaining a thorough understanding of internal practices. The position consults on digital communication technology methods and solutions across multiple technical domains and contributes to team process development and continuous improvement. It also partners with, educates, and influences internal and external stakeholders while building effective working relationships. This role can be based only in Minnesota, Illinois, or Kansas City.

Requirements

• At least 4 years of business analysis, software, or customer implementation experience.
• At least 3 years of experience managing complex projects across cross-functional teams.
• Experience with standard data exchange formats such as delimited flat files, XML, EDI X12, EDIFACT, or IDOC.
• Experience with API requirements, implementation, and testing.
• Experience leading project teams.
• At least 2 years of experience delivering projects in an agile environment.
• Bachelor’s degree, or at least 4 years of equivalent work experience and a high school diploma or GED.

Nice To Haves

• Familiarity with JSON.
• AI literacy and experience using AI-enabled tools.
• Business and/or technical knowledge of transportation, logistics, or global forwarding.
• Experience with communication protocols such as AS2, FTP, VAN, or web services.
• Strong written and verbal communication skills, including the ability to explain technical concepts to varied partners.
• Experience facilitating meetings, maintaining focus, balancing stakeholder viewpoints, and resolving conflict.
• A learning and growth mindset.
• Openness to giving and receiving feedback.
• Willingness to coach others and share knowledge, skills, and lessons learned.
• Strong analytical, problem-solving, and process-mapping skills.
• Proficiency using SQL and/or other data query tools.
• Ability to manage multiple priorities independently, prioritize work for self and others, manage time effectively, and deliver on commitments.
• Values a diverse and inclusive work environment.

Responsibilities

• Lead and manage multiple digital integration projects of moderate to high complexity, defining new patterns, leveraging existing patterns, addressing platform gaps, and partnering with business and technology teams on complex customers.
• Facilitate meetings; keep internal and external stakeholders informed; set and maintain scope and timelines; mitigate risks; help resolve technical issues; guide and consult with project teams; manage day-to-day work and deliverables; and escalate issues appropriately.
• Learn business processes with stakeholders and business resources, elicit and analyze needs, and translate them into requirements and solution designs that deliver value; provide alternatives to drive speed to market.
• Document and validate current and future-state operational processes and end-to-end data flows, review documentation with stakeholders, and evaluate and communicate operational impacts.
• Create, tailor, or maintain project artifacts, including matrices, project test plans, and technical documentation for customer-specific implementations.
• Educate users on solutions, monitor end-to-end data flows, and drive issue resolution as needed.
• Collaborate with internal and external partners, build partnerships, and influence the translation of business requirements into integration implementations that align with modern integration methods.
• Manage business and technical risks by creating and executing comprehensive test plans covering Regression Quality Assurance Testing, System Integration Testing, and User Acceptance Testing.
• Own cross-functional testing scenarios, including creating and executing them and educating the team.
• Train and coach through team initiatives, paired analysis, peer project reviews, and giving and receiving soft-skill training and feedback.
• Stay informed about evolving business models, services, applications, and technology capabilities relevant to partner integration solutions.
• Perform other duties or responsibilities as assigned according to team and/or country-specific requirements.

Benefits

• Three medical plans, including prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account, including employer contribution.
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability coverage.
• Paid observed holidays.
• Two paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) for U.S. salaried employees, with no accruals or caps.
• Paid Time Off (PTO) for all other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in the community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Career development, networking, and team-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level