Technology Business Analyst
About The Position
The Technology Business Analyst partners with business and technology teams to understand needs, set priorities, and translate them into clear requirements. The role analyzes business processes, systems, data flows, and pain points to identify improvement opportunities, and creates user stories, functional requirements, process maps, workflow diagrams, and acceptance criteria. The analyst facilitates discovery sessions, stakeholder interviews, requirements workshops, and solution reviews. Working closely with product managers, engineers, designers, QA, and project managers throughout delivery, the role supports testing by developing test scenarios, validating results, and coordinating issue resolution. The analyst also identifies risks, dependencies, and opportunities to improve technology solutions and business outcomes, and communicates complex technical concepts to technical and non-technical audiences. Travel is required up to 10%. Clearance required: ability to obtain Public Trust.
Requirements
- At least 3 years of experience as a technology business analyst, systems analyst, product analyst, or in a similar role.
- Experience gathering, documenting, and managing business and technical requirements.
- Strong understanding of software development lifecycles, Agile practices, and product delivery.
- Ability to analyze complex problems and turn them into practical, well-defined solutions.
- Experience creating process flows, data flows, user stories, use cases, and functional specifications.
- Strong communication, facilitation, organization, and stakeholder management skills.
- Comfort working across multiple teams and managing competing priorities.
- Experience with tools such as Google Workspace, Jira, Confluence, Azure DevOps, Visio, or similar platforms.
- Ability to obtain Public Trust clearance.
Nice To Haves
- Experience working with APIs, integrations, cloud platforms, databases, or enterprise systems.
- Familiarity with data analysis, reporting, or business intelligence tools.
- Experience in a technology, SaaS (e.g., Salesforce, ServiceNow, Appian), federal government, or other highly regulated environment.
- Knowledge of product management, UX research, service design, or change management practices.
- Experience supporting system implementations, process automation, or digital transformation initiatives.
- Business analysis certification such as CBAP, CCBA, or PMI-PBA.
- Experience working with distributed or cross-functional teams.
- Experience or knowledge of Data Accountability Broker Submission (DABS) and Financial Assistance Broker Submission (FABS) functions.
Responsibilities
- Partner with business and technology teams to understand needs, define priorities, and translate them into clear requirements.
- Analyze business processes, systems, data flows, and pain points to identify opportunities for improvement.
- Create user stories, functional requirements, process maps, workflow diagrams, and acceptance criteria.
- Facilitate discovery sessions, stakeholder interviews, requirements workshops, and solution reviews.
- Work with product managers, engineers, designers, QA, and project managers throughout delivery.
- Support testing by developing test scenarios, validating results, and coordinating issue resolution.
- Identify risks, dependencies, and opportunities to improve technology solutions and business outcomes.
- Communicate complex technical concepts clearly to technical and non-technical audiences.
Benefits
- Medical, prescription, dental, and vision insurance
- Personal and family sick time and company-paid holidays
- Parental leave
- 401(k) retirement plan
- Group term life and travel assistance
- Voluntary life and AD&D insurance
- Health Savings Account and health care and dependent care Flexible Spending Accounts
- Transit and parking commuter benefits
- Short-term and long-term disability
- Tuition reimbursement, personal development, certifications, and learning opportunities
- Employee referral program
- Corporate-sponsored events and community outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental benefits through Corestream, including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection
- Position may be eligible for a discretionary variable incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
