Data & Technology Business Analyst

Servco•Honolulu, HI

19h

About The Position

The Data & Technology Business Analyst analyzes data, dashboarding, business, and technology needs across Servco’s Auto Retail operations and develops recommendations and solutions. The role provides forward-deployed engineering support, hands-on data and dashboard development, and light application development to update features or build prototypes before formal App Dev team involvement. It also provides business and systems analysis, technology project coordination, and operational process analysis for Hawaii Retail team operations. The role supports technology strategy and roadmap activities; coordinates assigned technology projects and system changes from planning through implementation; analyzes and documents business and system requirements; and develops, maintains, and enhances dashboards, reports, and data solutions. It monitors KPIs, analyzes results, and recommends improvements. The analyst develops and iterates data, dashboard, workflow, and light application prototypes, supports their transition to TIS/Digital Strategy or App Dev as appropriate, and uses approved AI tools while validating their outputs. The position also maps application dependencies, interfaces, and data flows; identifies integration, data movement, and automation gaps; develops and executes test cases; supports user acceptance testing and defect resolution; and helps ensure data accuracy, integrity, and security. The analyst partners with retail teams and business stakeholders, observes operations using genchi genbutsu principles, communicates progress and issues, and provides assigned day-to-day administrative support for Hawaii Retail team operations.

Requirements

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred.
Experience with data analysis, dashboarding, business or systems analysis, process documentation, systems implementation, testing, or project coordination through internship, coursework, or project experience preferred.
Valid driver's license and clean driving record.
Foundational knowledge of data analysis and visualization tools such as SQL, Tableau, or Power BI.
Exposure to JavaScript, HTML, or similar application development languages.
Ability and willingness to learn and use approved AI tools to support data and application work.
Strong organizational skills and attention to detail.
Strong communication skills and ability to work directly with business stakeholders.
Working understanding of project coordination and software/system testing concepts.
Analytical thinking, professional judgment, technical proficiency, collaboration, initiative, and attention to detail.

Nice To Haves

Experience in automotive retail or a similar industry.
Familiarity with Databricks or similar data platforms.

Responsibilities

Develop familiarity with Auto Retail systems, platforms, integrations, data sources, and approved technology priorities.
Support assigned technology roadmap activities with analysis and recommendations aligned with established business objectives.
Coordinate assigned activities within technology projects and system changes from planning through implementation.
Maintain project documentation and status updates, monitor risks and issues, and recommend or escalate next steps.
Analyze and document requirements for assigned business or system needs; identify process and system gaps and recommend practical solutions.
Develop, maintain, and enhance assigned dashboards, reporting, and data solutions; validate accuracy and communicate findings.
Maintain and monitor assigned KPIs, analyze results, and recommend improvements.
Develop and iterate data, dashboard, workflow, and light application prototypes using established methods.
Support transition of validated prototypes to TIS/Digital Strategy or App Dev, as appropriate.
Use approved AI tools to support analysis, prototyping, and project work, and validate outputs before use.
Map and document application dependencies, interfaces, and data flows for assigned systems.
Identify routine integration, data movement, or automation gaps and recommend improvements.
Develop and execute test cases for assigned applications, integrations, and system changes.
Support user acceptance testing, document results, help resolve defects, and escalate implementation issues.
Maintain data accuracy, integrity, and security within assigned work; apply established security and data-handling requirements and escalate broader issues.
Provide technical and analytical support to retail teams and business stakeholders and recommend practical solutions.
Observe operations at the source using genchi genbutsu principles to help ensure solutions meet business needs.
Communicate progress, recommendations, issues, and blockers.
Provide day-to-day administrative support for Hawaii Retail team operations as assigned.