Integration Technology Business Analyst III

C.H. Robinson•Eden Prairie, MN

2d•$85,100 - $134,400

About The Position

C.H. Robinson is seeking an Integration Technology Business Analyst III to lead and manage multiple digital integration projects supporting its Global Forwarding business. The role delivers robust technical solutions that are supportable, stable, and aligned with enterprise architecture. It elicits and develops requirements for customer digital integrations by learning customer business processes, analyzing data, and maintaining a thorough understanding of internal practices. The analyst consults on digital communication technology methodologies and solutions across multiple technical domains and contributes to team process development and continuous improvement. The role partners with, educates, and influences internal and external stakeholders, building and maintaining effective working relationships. The position can be based only in Minnesota, Illinois, or Kansas City.

Requirements

At least 4 years of business analysis, software, or customer implementation experience.
At least 3 years of experience managing complex projects spanning cross-functional teams.
Experience with standard data exchange formats such as delimited flat files, XML, EDI X12, EDIFACT, or IDOC.
Experience with API requirements, implementation, and testing.
Experience leading project teams.
At least 2 years of experience delivering projects in an agile environment.
Bachelor’s degree, or at least 4 years of equivalent work experience and a high school diploma or GED.

Nice To Haves

Familiarity with JSON.
AI literacy and experience using AI-enabled tools.
Business or technical knowledge of transportation, logistics, or global forwarding.
Experience with communication protocols such as AS2, FTP, VAN, or web services.
Strong written and verbal communication skills, including explaining technical concepts effectively to a range of partners.
Experience facilitating meetings, maintaining focus, balancing stakeholder viewpoints, and resolving conflict as needed.
A learning and growth mindset.
Openness to giving and receiving feedback.
Willingness to coach others by sharing knowledge, skills, and lessons learned.
Strong analytical, problem-solving, and process-mapping skills.
Proficiency in SQL and/or other data query tools.
Ability to manage multiple priorities independently, prioritize work for self and others, manage time effectively, and deliver on commitments.
Values a diverse and inclusive work environment.

Responsibilities

Lead and manage multiple moderate- to high-complexity digital integration projects, defining new patterns, leveraging existing patterns, addressing platform gaps, and partnering with business and technology teams on complex customers.
Facilitate meetings; keep internal and external stakeholders informed; establish and maintain project scope and timelines; mitigate risks; help resolve technical issues; guide and consult with project teams; manage daily work and deliverables; and escalate issues appropriately.
Learn business processes with stakeholders and business resources; elicit, analyze, and translate business needs into requirements and solution designs; and provide alternatives that can accelerate time to market.
Document and validate current- and future-state operational processes and end-to-end data flows, review documentation with stakeholders, and evaluate and communicate operational impacts.
Create, tailor, or maintain project artifacts such as matrices, project test plans, and technical documentation for customer-specific implementations.
Educate users on solutions, monitor end-to-end data flows, and drive issue resolution as needed.
Consult and collaborate with internal and external partners, build partnerships, influence integration implementation decisions, and advocate for enhanced solutions aligned with modern integration methods.
Manage business and technical risks by creating and executing comprehensive test plans, including Regression Quality Assurance Testing, System Integration Testing, and User Acceptance Testing.
Own cross-functional testing scenarios, including creating and executing them and educating the team.
Train and coach through team initiatives, paired analysis, peer project reviews, and the giving and receiving of soft-skills training and feedback.
Stay informed about evolving business models, services, and application and technology capabilities relevant to partner integration solutions.
Perform other duties or responsibilities as assigned according to team or country-specific requirements.

Benefits

Three medical plans, including prescription drug coverage.
Enhanced fertility benefits.
Flexible Spending Accounts.
Health Savings Account, including an employer contribution.
Dental and vision coverage.
Basic and supplemental life insurance.
Short-term and long-term disability coverage.
Paid observed holidays.
Two paid floating holidays for U.S. hourly employees.
Flexible Time Off for U.S. salaried employees, with no accruals or caps; PTO for other U.S. and Canadian employees.
Paid parental leave.
Paid time off to volunteer in the community.
Charitable Giving Match Program.
401(k) with 6% company matching.
Employee Stock Purchase Plan.
Career development, networking, and team-building opportunities.