Integration Business Analyst

BlueGrace Logistics•Riverview, FL

About The Position

This business analyst role focuses on system integrations, primarily in a logistics setting. The Integration Business Analyst bridges business teams, technical teams, and external partners to help ensure data moves correctly between systems such as ERP, TMS, WMS, CRM, and finance applications. Relevant experience is required to be considered. The role assesses business processes and systems, gathers and documents integration requirements, maintains integration specifications, and supports partner onboarding and troubleshooting for EDI and API connections. It also monitors integration issues, assists technical teams with functional clarification and root-cause analysis, supports change management and solution transitions, and contributes to IT solution strategy, governance, and design. The analyst plans and runs testing across connected systems and reviews related enhancement requests, documentation, and delivery materials.

Requirements

Experience with one or more of the following: Microsoft 365 (SharePoint, Teams, OneDrive, or Copilot); custom application development; data analytics; or ERP systems such as SAP, Oracle, or NetSuite (functional or integration experience).
Working knowledge of integration concepts and technologies, such as REST/SOAP APIs, JSON/XML, flat files, SFTP, middleware, and event-based or batch integration patterns.
Understanding of EDI standards, including ANSI X12 and EDIFACT, and EDI processes.
Experience with integration or middleware platforms.
Knowledge of the software development life cycle.
Proven track record of managing multiple projects at once and meeting deadlines.
Strong problem-solving skills, including critical and strategic thinking, identifying solutions, and escalating issues appropriately.
Ability to spot risks early and help build mitigation plans.
Ability to work independently and as part of a team.
Excellent verbal and written communication and presentation skills.
Ability to thrive in a fast-paced technical environment.
Familiarity with SQL or other data querying tools for validating and troubleshooting data.
Experience with Azure DevOps, JIRA, Visio, or other project management tools.
Experience with Figma or other prototyping and interface design tools.

Responsibilities

Assess current-state business processes and supporting systems, including ERP platforms and system-to-system integrations.
Perform gap and data analysis to identify improvement opportunities.
Gather and document integration requirements, including source and target systems, data mappings, transformation rules, triggers, frequency, volumes, and error-handling expectations.
Document business processes and data flows across ERP platforms and connected systems such as TMS, WMS, CRM, and finance applications.
Define and maintain integration specifications, including API and interface specifications, field-level mapping documents, and EDI transaction mappings.
Partner with trading partners, carriers, customers, and vendors to onboard, test, and troubleshoot EDI and API connections.
Monitor and triage integration failures, reconcile data discrepancies between systems, and work with technical teams to identify root causes.
Support developers with functional clarification and set expectations with the team and stakeholders.
Identify, document, and help manage change, and transition delivered solutions to end users.
Create design artifacts such as functional design specifications, low-fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams, and integration diagrams.
Contribute to IT solution strategy, governance, and design, including integration architecture and standards for data quality, master data, and interface documentation.
Document, socialize, and triage issues, defects, and enhancement requests.
Review enhancement requests, test plans and cases, user guides, capability discovery, and delivery roadmaps.
Plan and run end-to-end integration, UAT, and regression test plans and cases across connected systems to protect solution quality.