Integration Quality Assurance Coordinator

DecisionPoint Technologies, Inc.•Greensboro, NC

just now•$21 - $22•Hybrid

About The Position

The Integration Quality Assurance Coordinator is responsible for ensuring the accuracy, quality, and compliance of integration processes, customer orders, inventory movements, and outbound shipments. This role plays a critical part in maintaining operational excellence by performing quality inspections, identifying process improvements, documenting findings, and partnering with the Integration team to resolve quality issues before products are delivered to customers.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of experience in quality assurance, quality control, warehouse operations, manufacturing, logistics, or a related operational environment preferred.
Experience working in inventory, fulfillment, or device integration operations is highly desirable.
Strong understanding of quality assurance principles, methodologies, and continuous improvement practices.
Experience performing inspections, audits, and documenting quality findings.
Familiarity with root cause analysis and Corrective and Preventive Action (CAPA) processes.
Strong attention to detail with exceptional organizational skills.
Excellent analytical and problem-solving abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong verbal and written communication skills.
Ability to collaborate effectively across multiple departments.
Proficiency with Microsoft Office Suite, particularly Excel.
Experience using Monday.com, NetSuite, JotForm, Smartsheet, IntelliTrack, or similar business systems is preferred.
Ability to quickly learn new software platforms and operational processes.

Nice To Haves

Experience working in inventory, fulfillment, or device integration operations is highly desirable.
Experience using Monday.com, NetSuite, JotForm, Smartsheet, IntelliTrack, or similar business systems is preferred.

Responsibilities

Develop, implement, and maintain quality control procedures and standard operating procedures (SOPs) for the Integration department.
Perform quality inspections of customer orders, device configurations, inventory transactions, and outbound shipments to ensure accuracy and compliance with company standards.
Verify that products are configured, labeled, packaged, and documented in accordance with customer and project requirements.
Identify quality concerns, process deficiencies, and operational risks, escalating issues to the Integration Manager as appropriate.
Conduct root cause analyses of quality issues and assist in developing corrective and preventive actions (CAPAs).
Monitor daily workflows to ensure quality standards are consistently met.
Maintain detailed records of inspections, audits, quality metrics, and corrective actions.
Prepare quality reports and communicate trends, findings, and recommendations to management.
Collaborate with warehouse, inventory, project management, and operations teams to improve quality and efficiency.
Assist with developing and delivering quality-related training for Integration staff.
Review customer feedback, returns, and quality incidents to identify opportunities for continuous improvement.
Participate in internal process audits and recommend workflow improvements that increase accuracy and reduce errors.
Learn and effectively utilize Integration systems, including Monday.com, NetSuite, IntelliTrack, and other operational platforms.
Support departmental initiatives and perform other duties as assigned.