QUALITY ASSURANCE COORDINATOR

State of Arkansas•Little Rock, AR

3d•$57,351 - $84,879

About The Position

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Requirements

Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
Minimum of 1 year of progressively responsible experience in quality assurance or quality control environments.
Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.
Proficiency in quality assurance software and Microsoft Office tools (especially Excel).
Excellent analytical, problem-solving, and communication skills.
Strong organizational skills and an ability to manage multiple projects simultaneously.
A detail-oriented mindset combined with the aptitude to think critically and collaboratively.
A proactive attitude focused on continuous improvement and excellent customer service.

Nice To Haves

Experience leading or supervising a document-processing or records-management team.
Strong attention to detail with proven experience performing quality assurance reviews.
Proficiency with document-imaging software, scanning equipment, and digital workflow systems.
Ability to analyze workflow metrics and make process improvements.

Responsibilities

Create, update, and enforce quality control procedures and policies.
Establish benchmarks and tracking mechanisms that support quality initiatives.
Conduct regular audits, inspections, and tests across production or service-delivery environments.
Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.
Serve as the liaison between operations, production, and management teams to address quality issues.
Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.
Investigate product or service discrepancies, customer complaints, and operational non-compliance issues.
Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.
Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.
Maintain thorough documentation regarding quality audits, process deviations, and corrective actions.
Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.
Ensure that all team members are up-to-date on the latest quality and regulatory guidelines.
Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.
Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.