Integration of Care Coordinator

WAYNE MEMORIAL COMMUNITY HEALTH CENTERS•Honesdale, PA

4d•Onsite

About The Position

The Integration of Care Coordinator manages patient referrals, scheduling, and service coordination for the Integreation of Care program. This role ensures coordinating services and maintaining financial sustainability through prior authorizations, while acting as a bridge between patients, multidisciplinary medical teams, and community resources to enhance the overall physical and mental health of our patients.

Requirements

Demonstrates interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, patients, and families with diverse opinions, values, and religious and cultural ideals.
Demonstrates ability to develop positive, longitudinal relationships and set appropriate boundaries with patients/families.
Knowledge of chronic conditions and psychiatric/medical terminology
Possesses intermediate computer skills (operating systems, software, and applications) and demonstrates a willingness to learn more advanced skills
Ability to work independently, while collaborating with other team members.
Serves as a resource person to staff and patients/caregivers.
Willingness to establish effective working relationships with internal and external customers

Responsibilities

Accountable for scheduling IOC referrals for multiple providers and working with office teams on the scheduling of patients for IOC providers
Completing prior authorizations for Community Care Behavioral Health (CCBH) to support financial sustainability of the IOC program
Supporting and coordinating services for the patient as assigned by the IOC multidisciplinary team
Prepares and sends required paperwork and forms to patients for completion, ensuring accuracy, clarity and timely delivery
Identify and prioritize the patients’ needs and preferences, to then communicate effectively to IOC provider, team member or office staff.
Interacts professionally with patient/family and involves patient/family in the scheduling of IOC appointments
Participates in regularly scheduled meetings which may include but not limited to caseload consultation with the identified providers and communicate treatment recommendations.
Educates patients on IOC vision, goals and initiatives to enhance engagement in program and understanding of patient care plan and health outcomes.
Maintains EHR databases on care managed population.
Maintains accurate and timely documentation in the EHR
Communicates with the IOC team regarding patients’ care needs by identifying and addressing gaps in care.
Support initiatives of the IOC teams’ Quality Assessment and Performance Improvement goals
Identifies and effectively utilizes community resources to meet the needs of patients/families.
Facilitates patient access to community resources as appropriate.
Other duties as assigned by IOC leadership team.