Integration Manager, Global Customs, Business Implementation

DSV•Itasca, IL

1d•$98,500 - $125,000•Remote

About The Position

This role manages the business aspect of EDI/API implementation for Global Accounts. The Integration Manager will define and improve DSV's integration services (EDI and API) to meet customer requirements, working collaboratively with customers and internal teams. The position is responsible for the technical implementation within the business on behalf of Global Customs and acts as the primary contact for technical onboarding of individual customers from a Customs perspective.

Requirements

Bachelor's degree in business administration, information technology or a related field is preferred.
2+ years of relevant experience.
Experience with customer engagement
Project Management capabilities and experience
A fair technical and integration understanding
An end-to-end mindset
Understanding of customs is an advantage
A “do” person with high level of accountability
Fluency in English is required
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Nice To Haves

Understanding of customs is an advantage

Responsibilities

Manages the technical implementation in the business on behalf of Global Customs
Responsible person for technical onboarding individual Customers into DSV from a Customs perspective
Sign off the proposed Business Requirement Document to initiate integration.
Aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI, in conjunction with Customer Delivery Managers.
Ensure that the User Acceptance Tests scenarios are created & executed accordingly.
Ensures that all local stakeholders are aligned.
Ensure that all local contributors have committed to the plan and are delivering on time and on quality.
Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising.
Help develop the EDI and API offerings for Global Customs
Work towards the commercial part of DSV
Close cooperation with Enterprise Integration Office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally.
Analyze EDI+ and special setups to determine how to convert more to standard or make standard fit more requests.
Understand EDI & API services and guide customers/sales towards API First and help evolve it.
Take the lead in educating sales staff to sell API over EDI and take input from customers to improve the API product.