Project Manager, Business Implementation
About The Position
The Project Manager, Business Implementation manages new business implementations from verbal award through go-live and ramp-up, serving as the business owner and leader accountable for delivering business results. The role supports ongoing business needs, applies organizational best practices, and provides technical oversight of product installation environments and system maintenance to ensure reliable performance. The position leads multiple initiatives within approved scope and schedules, validates requirements and technology selections with Sales, Solutions, Operations, and customers, and translates business needs into robust, scalable designs. It directs cross-functional implementation teams, manages risks and change control, and helps ensure customer expectations, operational standards, and production, quality, and safety objectives are met. The Project Manager partners with IT on SOP testing and approval, supports implementation ramp-up, and ensures a smooth transition to operations and post-implementation support. The role also applies Quality Driven Management techniques, uses analysis to inform decisions and improvements, and assesses industry trends to recommend changes.
Requirements
- Bachelor’s degree in a related field preferred and 8 years of relevant experience.
- Direct customer-facing and implementation delivery experience.
- Ability to quickly learn new concepts and technologies and convert them into customer solutions.
- Excellent oral and written communication skills.
- Ability to motivate others and maintain effective working relationships.
- Ability to rely on experience and judgment to plan and accomplish goals.
- Experience managing others, including contractors and suppliers.
- Customer-service orientation.
- Analytical and problem-solving aptitude.
Nice To Haves
- Bachelor’s degree in a related field is preferred.
Responsibilities
- Lead and manage end-to-end implementation of new business after verbal award, maintaining communication to meet customer expectations.
- Plan, lead, organize, and control multiple project initiatives according to approved scope and schedule.
- Engage Sales, Solutions, and Operations to validate business scope against customer contracts, technical specifications, and data analytics, and ensure appropriate technologies are selected.
- Build an engineering structure that can scale with company strategy and define implementation team roles and responsibilities for supporting operations.
- Apply Operational Excellence principles related to Labor Management Systems, Workforce Optimization, and Performance Coaching and Observation to support facility production, quality, and safety standards and objectives.
- Translate business requirements into scalable designs and manage change control throughout the project lifecycle.
- Implement complex business requirements using a variety of tools and technologies.
- Act as a first-line business decision maker, develop ramp-up plans and schedules, identify risks, and create mitigation plans.
- Direct cross-functional implementation pods and support teams, and provide customers with best practices for deploying products in their environments.
- Partner with IT to sign off on and test Standard Operating Procedures (SOPs).
- Ensure a smooth transition to operations after go-live and ramp-up.
- Interact with customer representatives, including senior operations personnel, warehouse operations, and end-users.
- Collaborate with customer and operations leadership to ensure processes are followed throughout implementation.
- Work with project managers to identify potential issues and risks.
- Create documentation to support the transition from implementation to post-implementation support.
- Assess industry trends and changes and recommend improvements within the Engineering function.
- Support Quality Driven Management techniques, encourage analysis-driven decision-making and improvement, and ensure the team understands expectations and how information is reported and used.
Benefits
- Choice of two medical plans
- Choice of two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401(k) plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, and renters insurance
- May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
