Integrated Services Manager (BHS)

Milwaukee County Wisconsin•Milwaukee, WI

18h•Hybrid

About The Position

The Integrated Services Manager directs the clinical, crisis, and operational access functions of the Community Access to Recovery Services (CARS) department within Behavioral Health Services (BHS). The role leads access, crisis response, clinical intake, short-term navigation, and referral workflows across CARS programs, including Case Management, Comprehensive Community Services (CCS), Community Support Programs (CSP), Outpatient, Day Treatment, Peer Support, and Residential Services. The manager provides direct and second-level clinical and administrative supervision to internal CARS Intake teams and provides contractual and quality oversight of external community-based Access Point providers. The position is full-time and hybrid, with three days in the office and two days remote. It requires travel 10%–20% of work time between county facilities and community provider sites. Applicants must be Wisconsin residents when applying and maintain a valid Wisconsin driver's license and access to a reliable, insured vehicle throughout employment.

Requirements

Must be a resident of Wisconsin at the time of application.
Must have and maintain a valid Wisconsin driver's license and access to a reliable, insured vehicle.
Master's degree or higher in Psychology, Social Work, Nursing (RN), Counseling, Human Services, or a closely related behavioral health field.
At least five years of practical work experience in mental health and/or substance use disorder service delivery.
At least three years of experience in a supervisory, management, or clinical supervision role.
Intermediate to proficient computer skills, including experience with Electronic Health Records (EHR/Avatar) and Microsoft Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
Thorough knowledge of regulations governing mental health and substance use disorder services, including Wisconsin Statutes Chapter 51; Wisconsin Administrative Codes DHS 34, DHS 36, and DHS 63; HFS 105; HUD pathways; and Wisconsin Medicare/Medicaid billing systems.
Understanding of recovery-oriented supportive services, including community support programs, targeted case management, CCS, employment programs, day treatment and outpatient programs, substance use disorder treatment, crisis stabilization, and homeless and housing services.
Strong clinical leadership, conflict resolution, and crisis triage skills; ability to analyze operational data and prepare complex reports; exceptional oral and written communication; and ability to collaborate effectively with multidisciplinary staff, clients, families, legal stakeholders, community organizations, and the public.

Nice To Haves

Active Wisconsin clinical licensure as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT).
Direct experience managing operations or clinical supervision under Wisconsin Administrative Code DHS 34 and Chapter 51 statutory frameworks.
Experience overseeing external vendor contracts, Medicaid billing mechanics, and multi-agency behavioral health networks.

Responsibilities

Direct the clinical and operational workflows of the CARS Intake team and contracted agencies, including comprehensive assessments, acute crisis response and linkage, eligibility and level-of-care determinations, and short-term stabilization.
Provide direct and second-level clinical and operational supervision to 15 or more multidisciplinary staff, including Lead Community Program Liaisons, Community Program Liaisons, clinical interns, and Administrative/Client Services staff.
Oversee staff recruitment, onboarding, clinical consultation, schedules and telework governance, and performance management.
Manage the main CARS phone line and walk-in triage at the Marcia P. Coggs Health and Human Services Center through supervised staff.
Provide quality, clinical, and contractual oversight of contracted community-based Access Point providers; lead multi-agency operations meetings, provide technical assistance, audit deliverables and episode closures, and ensure accountability to Milwaukee County performance standards.
Partner with BHS Legal, Corporation Counsel, and judicial and hospital stakeholders to assess high-acuity clinical risk, ensure suicide safety protocols, and collaborate on Chapter 51 monitoring, including tracking court commitments and settlement stipulations until participants are enrolled with an outpatient or community provider.
Ensure the CARS Intake team and contracted Access Points meet statutory requirements under Wisconsin Administrative Code DHS 34 and Medicaid billing standards, and partner with Crisis Services on state survey readiness.
Collaborate with referral networks and cross-system partners, including ADRC, state mental health institutes, the criminal justice system, hospitals, BHS Youth Services, and housing partners, to develop referral pathways and support shared clients.
Represent CARS in community forums, stakeholder presentations, and public outreach; coordinate education for referral partners, advocacy groups, and residents about behavioral health and crisis access pathways.
Lead continuous quality improvement audits, track productivity and Medicaid revenue and utilization, and conduct multi-year capacity forecasting to optimize workflows, staffing models, and resource allocation.
Perform other duties as assigned.