Integrated Services Manager (BHS)

Milwaukee County•Milwaukee, WI

1d•$79,269 - $118,914•Hybrid

About The Position

The Integrated Services Manager directs the clinical, crisis, and operational front door of Milwaukee County Behavioral Health Services’ Community Access to Recovery Services (CARS) department. The role leads department-wide access, crisis response, clinical intake, short-term navigation, and referral workflows across CARS programs, including Case Management, Comprehensive Community Services (CCS), Community Support Programs (CSP), Outpatient, Day Treatment, Peer Support, and Residential Services. The manager provides direct and second-level clinical and administrative supervision to internal CARS Intake teams and provides contractual and quality oversight of external community-based Access Point providers. The position is full-time and hybrid, with three days in the office and two days remote. It requires travel 10%–20% of work time between county facilities and community provider sites. The manager oversees intake and crisis operations, supervises multidisciplinary staff, manages contracted providers, ensures statutory and regulatory compliance, coordinates cross-system partnerships, represents CARS in community outreach, and leads quality improvement and data analysis.

Requirements

Current residency in Wisconsin at the time of application.
Valid Wisconsin driver’s license and access to a reliable, insured vehicle, maintained throughout employment.
Master’s degree or higher in Psychology, Social Work, Nursing (RN), Counseling, Human Services, or a closely related behavioral health field.
At least five years of practical work experience in mental health and/or substance use disorder service delivery.
At least three years of experience in a supervisory, management, or clinical supervision role.
Intermediate to proficient computer skills, including experience with Electronic Health Records (EHR/Avatar) and Microsoft Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
Thorough knowledge of federal, state, and county regulations governing mental health and substance use disorder services, including Chapter 51, DHS 34, DHS 36, DHS 63, HFS 105, HUD pathways, and Wisconsin Medicare/Medicaid billing systems.
Deep understanding of recovery-oriented supportive services, including community support programs, targeted case management, CCS, employment programs, day treatment/outpatient programs, substance use disorder treatment, crisis stabilization, and homeless/housing services.
Strong clinical leadership, conflict resolution, and crisis triage skills; ability to analyze operational data and prepare complex reports; exceptional oral and written communication skills; and ability to work collaboratively with multidisciplinary staff, clients, families, legal stakeholders, community organizations, and the public.

Nice To Haves

Active Wisconsin clinical licensure as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT).
Direct experience managing operations or clinical supervision under Wisconsin Administrative Code DHS 34 and Chapter 51 statutory frameworks.
Experience overseeing external vendor contracts, Medicaid billing mechanics, and multi-agency behavioral health networks.

Responsibilities

Direct clinical and operational workflows for CARS Intake and contracted agencies, including comprehensive assessments, acute crisis response and linkage, eligibility and level-of-care determinations, and short-term stabilization.
Provide direct and second-level clinical and operational supervision to 15 or more multidisciplinary staff, including Lead Community Program Liaisons, Community Program Liaisons, clinical interns, and Administrative/Client Services staff.
Oversee staff recruitment, onboarding, clinical consultation, schedules and telework governance, and performance management.
Provide quality, clinical, and contractual oversight of contracted community-based Access Point providers; lead multi-agency operations meetings, provide technical assistance, audit deliverables and episode closures, and hold vendors accountable to county performance standards.
Partner with BHS Legal, Corporation Counsel, and judicial and hospital stakeholders to assess high-acuity clinical risk, ensure suicide safety protocols, and collaborate on Chapter 51 monitoring, including tracking court commitments and settlement stipulations until participants are enrolled with an outpatient or community provider.
Ensure CARS Intake and contracted Access Points comply with Wisconsin Administrative Code DHS 34 requirements and Medicaid billing standards; partner with Crisis Services on state survey readiness.
Collaborate with cross-system partners and referral networks, including ADRC, state mental health institutes, the criminal justice system, hospital systems, BHS Youth Services, and housing partners, to develop referral pathways and mutual support for shared clients.
Represent CARS in community forums, stakeholder presentations, and public outreach; coordinate education for referral partners, advocacy groups, and residents about behavioral health and crisis access pathways.
Lead continuous quality improvement audits, productivity and Medicaid revenue/utilization tracking, and multi-year capacity forecasting to optimize intake workflows, staffing models, and resource allocation.
Perform other duties as assigned.