Integrated Services Coordinator I

County of Mendocino•Ukiah, CA

About The Position

Under immediate supervision, performs basic support functions in Health Services and serves as a link between communities and health services. The position supports individuals, families, and groups who may lack access to adequate care by providing customer service, resources, referrals, transportation assistance, ongoing assessment and case management, document processing, and records management. Depending on assignment, the position may provide childcare, interpret or translate when qualified, and work under the immediate supervision of a licensed professional. Assignments may support programs such as WIC, California Children Services, Communicable Disease, Maternal Child Adolescent Health, and Behavioral Health and Recovery Services. WIC assignments require obtaining WIC Nutrition Assistant or Certified Lactation Counselor certification within one year of appointment to provide day-to-day nutrition counseling. Bilingual English/Spanish skills are preferred and encouraged to apply. The recruitment list may be used for a limited period to fill regular full-time and part-time openings, including promotional positions, across County departments, service areas, and locations. Employees regularly assigned to the coastal region or Covelo are eligible for a 5% assignment premium under current bargaining unit agreements.

Requirements

High school diploma or GED and one year of experience performing related functions in community services, client advocacy, outreach work, eligibility assessment, or front-office duties in a health care setting; alternatively, an associate degree related to health or human services, child development, social or behavioral sciences, or a related field. Peer Certification may substitute for the associate degree.
Valid driver’s license.
When assigned to WIC, successfully complete WIC Nutrition Assistant (WNA) or Certified Lactation Counselor certification within one year of appointment and maintain applicable required credentials.
Knowledge of basic case management principles, trauma-informed care, mandated reporting and applicable laws and regulations, community resources, effects of tobacco, alcohol and other drugs, behavioral health conditions and support systems, office procedures, computer applications and hardware, early child development, confidentiality, professional boundaries, and culturally responsive engagement.
Ability to organize work, set priorities, follow up with minimal direction, conduct interviews and needs assessments, use tact and discretion, exercise initiative and judgment within guidelines, communicate clearly orally and in writing, interact respectfully with clients including those who are distressed or hostile, build rapport, interpret policies and procedures, and apply basic arithmetic.
Ability to maintain personal safety awareness and good judgment in the field and in clients’ homes; respect cultural differences; establish effective working relationships; follow protocols and supervisory direction; and address issues involving several concrete variables in standardized situations.
Regularly stand, walk, sit, use hands to handle objects, reach, speak and hear, and push, pull, move, or lift objects weighing up to 25 pounds above and below the neck.

Nice To Haves

Bilingual English/Spanish skills are preferred and encouraged, particularly because of the program’s large Spanish-speaking client population.

Responsibilities

Answer incoming calls, greet visitors and the public, provide customer service, respond to inquiries, direct people to appropriate services, and provide applications or information.
Assist with case management and coordinate client referrals to medical, educational, social, preventative, vocational rehabilitation, behavioral health, housing, and community services.
Schedule appointments, maintain records, gather data, prepare reports, and interview clients.
Process assessment and intake forms, determine initial program eligibility, and reassess eligibility as required.
Arrange or coordinate transportation to appointments and programs and, where appropriate, support clients at provider or community appointments.
Prepare and maintain client charts and files, including updating demographic and financial information and maintaining accurate, timely service notes, assessments, and reporting documentation.
Prepare for group meetings by gathering or preparing documents, agendas, reading materials, and audiovisual materials.
When assigned, provide childcare during group meetings; create a stimulating environment; plan, budget, and prepare nutritious meals or snacks; note developmental needs; discuss concerns with parents and counselors; and maintain records such as immunization information.
Conduct regular, relationship-based home visits with assigned program recipients.
Use strength-based and trauma-informed approaches to assess client needs, develop individualized service plans, and provide family or parent education as appropriate.
Monitor child development and client or family progress using valid tools, support early identification and reporting of potential concerns, and connect clients with appropriate resources.
Help individuals and families access and navigate medical, behavioral health, educational, and community resources through referrals, warm hand-offs, and visits to provider offices and community locations.
When within scope of practice, provide instruction or facilitate groups on health education, recovery topics, and resource or information sharing.
When qualified, interpret or translate during contacts involving clients who do not speak English.
Perform other related duties as assigned.