Integrated Management Systems Specialist

Jowat•High Point, NC

About The Position

The Integrated Management Systems Specialist supports and maintains Jowat Corporation’s Integrated Management System (IMS) in accordance with ISO 9001, ISO 14001, and ISO 45001 requirements. The role coordinates management system documentation, customer and supplier complaints, internal nonconformities, audits, compliance activities, and continual improvement. It works cross-functionally to support effective implementation of quality, environmental, and occupational health and safety requirements. The specialist maintains controlled procedures, work instructions, forms, and records; coordinates document review and related activities; supports management reviews; and helps implement applicable ISO requirements. The role also coordinates corrective-action processes, supports audits and compliance documentation, and collaborates across departments on problem-solving, training, risk-based thinking, and process improvement.

Requirements

At least three years of experience in quality systems, compliance, document control, manufacturing quality, or a related field.
Experience with customer complaints, SCARs, CAPA, internal nonconformities, and audit support.
Practical experience applying structured problem-solving methods, including 8D, 5 Why analysis, Fishbone/Ishikawa diagrams, and root cause analysis.
Manufacturing experience is required.
Working knowledge of ISO 9001 and familiarity with ISO 14001 and ISO 45001.
Knowledge of corrective action, nonconformance management, risk-based thinking, and supplier quality processes.
Strong analytical, organizational, communication, and technical documentation skills.
Proficiency with Microsoft Office applications and electronic document management systems.
Ability to manage multiple priorities and work effectively across departments.

Nice To Haves

Experience with Lean or Six Sigma methods and process improvement projects.
Chemical manufacturing experience.
Six Sigma Green Belt or equivalent continuous improvement training.
Internal Auditor certification for ISO 9001, ISO 14001, and/or ISO 45001.
ASQ quality certification or equivalent.
Experience with integrated management systems in a manufacturing environment.

Responsibilities

Maintain and support the IMS, including controlled procedures, work instructions, forms, and records.
Coordinate document review, approval, revision, distribution, retention, and training-related activities.
Support management reviews and implementation of ISO 9001, ISO 14001, and ISO 45001 requirements.
Coordinate customer complaints, supplier corrective action requests (SCARs), internal errors, nonconformities, and corrective action processes.
Facilitate containment, investigation, structured root cause analysis, action implementation, follow-up, effectiveness verification, and accurate recordkeeping.
Support internal, customer, certification, and regulatory audits by preparing documentation, collecting objective evidence, coordinating responses, and tracking findings to closure.
Assist with customer questionnaires, regulatory documentation, and quality, environmental, and occupational health and safety records.
Collaborate with Production, Technical Service, Purchasing, Sales, Logistics, EHS, and other functions to improve processes and management system performance.
Support problem-solving, training, risk-based thinking, and continual improvement activities that strengthen compliance, product quality, customer satisfaction, environmental performance, and workplace safety.