Integrated High Needs Coordinator

Southwest Behavioral & Health Services Careers•Phoenix, AZ

11d•Onsite

About The Position

The Integrated High Needs Coordinator I works as part of an interdisciplinary team to provide integrated case management to a caseload of clients. The coordinator advocates for and supports clients, engaging community agencies, health care providers, and other contacts on their behalf to help them access services and improve wellness self-management. The role also provides clinical support to the team through consultation, education, and information about psychosocial and substance abuse conditions, interventions, and resources, with a focus on outcomes and best practices. The position is based at the Erickson Outpatient Clinic and is full-time. It includes an after-hours on-call rotation as needed. The coordinator facilitates Child and Family Team (CFT) meetings, supports treatment and safety planning, helps youth and families obtain services, and maintains accurate documentation and communication. The role requires compliance with confidentiality standards and applicable legal, ethical, and professional guidelines.

Requirements

Must be at least 21 years of age.
Bachelor’s degree and 1–2 years of full-time behavioral health experience, or an equivalent combination of education and directly related behavioral health experience totaling five years.
Maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes to transport clients when required by the clinic or program.
Have Arizona Department of Public Safety fingerprint clearance or be eligible to receive it within eight weeks of hire.
Good academic and working knowledge of DSM, community resources, psychotropic medications, crisis intervention, evidence-based practices, and intervention techniques.
Ability to apply relevant knowledge and techniques to potentially unstable or treatment-resistant adults, adolescents, and children from varied ethnic cultures with co-occurring disorders (GMH/SA/SMI).
Knowledge and ability to function as part of a team and compile, organize, and document client assessments, interventions, treatment, case planning, and follow-up.
Experience working with multicultural and low-socioeconomic-status individuals.

Responsibilities

Facilitate CFT meetings for assigned clients.
Facilitate development of Individual Service Plans (ISPs) using the comprehensive assessment, the SNCD, and input from team members.
Provide clients with information, education, and support concerning treatment planning, care coordination, and the development of informal and community supports.
Develop, implement, and revise safety/support plans for families as needed.
Ensure appropriate clinical involvement on teams.
Work with families as a CFT facilitator to support their independence.
Provide CFT members with information about community resources and connections to other services.
Assist youth and families in securing needed services.
Maintain accurate, thorough, and current documentation of contacts with youth and families, treatment progress, and services received or provided.
Communicate effectively on behalf of clients with clients, primary care providers, mental health providers, families, collateral resources, and agency staff.
Ensure complete and accurate progress notes documenting serious incidents and changes in behavior.
Protect the confidentiality of verbal and written youth and family information in accordance with HIPAA standards.
Adhere to SB&H legal, ethical, and professional guidelines.
Participate in an after-hours on-call rotation as needed.

Benefits

3.3 weeks of PTO in the first year, with increased accruals after continued service.
10 paid holidays.
Low-cost medical, dental, and vision insurance.
Short-term and long-term disability insurance.
Life insurance for employees.
Company retirement match of 40% up to a 10% deferral into the SB&H retirement account.
Career development and opportunities for internal promotion.
Tuition reimbursement and discount degree programs.
Employee Assistance Program.
Health and wellness benefits.