Integrated High Needs Coordinator

Southwest Behavioral & Health Services • Phoenix, AZ

12d • Onsite

About The Position

The Integrated High Needs Coordinator I works as part of an interdisciplinary team to provide integrated case management to a client caseload. The Coordinator advocates for and supports clients, engaging community agencies, health care providers, and others on their behalf to help them access services and strengthen wellness self-management. The role also provides clinical support to the team through consultation and education about psychosocial and substance use conditions, interventions, and resources, helping the team maintain focus on outcomes and best practices.

This is a full-time position at the Erickson Outpatient Clinic. The Coordinator facilitates Child and Family Team (CFT) meetings, supports youth and families in securing services, coordinates care and community supports, and maintains accurate clinical documentation. The position may participate in an after-hours on-call rotation as needed.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree and 1–2 years of full-time behavioral health experience, or an equivalent combination of education and directly related behavioral health experience totaling five years.
• Maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes to transport clients when required by the clinic or program.
• Have Arizona Department of Public Safety fingerprint clearance or be eligible to receive it within eight weeks of hire.
• Good academic and working knowledge of DSM, community resources, psychotropic medications, crisis intervention, and evidence-based practices and intervention techniques.
• Ability to apply relevant knowledge and techniques with potentially unstable or treatment-resistant adults, adolescents, and children from varied ethnic cultures experiencing co-occurring disorders (GMH/SA/SMI).
• Knowledge and ability to function as part of a team and compile, organize, and document client assessments, interventions, treatments, case planning, and follow-up.
• Experience working with multicultural and low socioeconomic individuals.

Responsibilities

• Facilitate CFT meetings for assigned clients.
• Facilitate development of Individualized Service Plans (ISPs), using information from comprehensive assessments, the SNCD, and input from team members.
• Provide clients with information, education, and support concerning treatment planning, coordination of care, and development of informal and community supports.
• Develop, implement, and revise relevant family safety/support plans as necessary.
• Ensure appropriate clinical involvement on teams.
• Work with families as a CFT facilitator to support their independence.
• Provide CFT members with information about community resources and service linkages.
• Assist youth and families in securing needed services.
• Maintain accurate, thorough, and current documentation of contacts with youth and families, treatment progress, and services received or provided.
• Communicate effectively on behalf of clients with clients, primary care providers, mental health providers, families, collateral resources, and agency staff.
• Ensure complete and accurate progress notes regarding serious incidents and changes in behavior.
• Maintain confidentiality of verbal and written youth and family information in accordance with HIPAA standards.
• Adhere to SB&H legal, ethical, and professional guidelines.
• Participate in an after-hours on-call rotation as needed.

Benefits

• 3.3 weeks of PTO during the first year, with increased accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental, and vision insurance.
• Short-term and long-term disability insurance and life insurance for employees.
• Company retirement contribution matching 40% up to a 10% deferral into the SB&H retirement account.
• Career development and opportunities for internal promotion.
• Tuition reimbursement and discount degree programs.
• Employee Assistance Program and health and wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level