Integrated Eligibility Business Analyst - Human Service Transformation
About The Position
Deloitte is seeking a Business Analyst for its Government and Public Services practice to support planning, analysis, testing, and implementation of technology and business transformation solutions. The role works with clients, project teams, and technology stakeholders to gather requirements, analyze business needs, improve processes, and support delivery throughout the project lifecycle. As a Project - Integrated Eligibility Business Analyst (Delivery Engineer II), the position supports analysis of eligibility policies, business rules, and operational processes for public-sector health and human services programs, including Medicaid, SNAP, and TANF. The analyst helps translate legislation, policy guidance, and operational needs into system requirements and business processes, and supports eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations in integrated eligibility environments. The role also supports user acceptance and scenario-based testing, validates eligibility outcomes against policy requirements, and analyzes defects, operational issues, and enhancement requests to assess business impacts and support resolution planning. The position requires onsite full-time work in Des Moines, Iowa, and travel averaging 0–20%, depending on the work and clients served.
Requirements
- Bachelor's degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science, or a related field.
- At least 2 years of professional experience supporting business analysis, system implementation, technology modernization, or business process improvement initiatives.
- At least 2 years of experience gathering, documenting, and validating business requirements, user stories, business processes, workflows, and functional specifications.
- Experience supporting Software Development Lifecycle (SDLC) activities, including requirements management, design reviews, testing, defect triage, and implementation readiness.
- Experience using Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Visio, or comparable business analysis tools.
- Excellent written and verbal communication skills, including the ability to translate business needs into actionable requirements.
- Ability to work onsite full time in Des Moines, Iowa; a small relocation benefit is available if applicable.
- Ability to travel 0–20% on average, based on the work and clients and industries/sectors served.
- Ability to work independently and collaboratively in a team-oriented environment.
- Strong analytical, problem-solving, organizational, and time-management skills; meticulous attention to detail and quality.
- Ability to build and sustain professional relationships, facilitate discussions, and gather information from diverse stakeholder groups.
- Ability to manage competing priorities in a fast-paced environment and meet deadlines.
Nice To Haves
- Experience supporting Integrated Eligibility and Enrollment (IE&E) systems within Medicaid, SNAP, TANF, CHIP, Child Care, or other public assistance programs.
- Experience interpreting federal or state eligibility policy and translating policy requirements into business rules, workflows, and system requirements.
- Experience supporting eligibility determination, benefits issuance, case maintenance, renewals, notices, or enrollment functions.
- Experience developing test scenarios, expected results, and UAT materials for complex eligibility and enrollment programs.
- Experience working directly with eligibility workers, policy teams, and state agency stakeholders.
- Familiarity with CMS, HHS, Medicaid, SNAP, TANF, or other human services policy environments.
Responsibilities
- Support analysis and documentation of eligibility policies, business rules, and operational processes for public-sector health and human services programs, including Medicaid, SNAP, TANF, and related benefit programs.
- Collaborate with eligibility workers, policy staff, and program stakeholders to translate legislation, policy guidance, and operational requirements into system requirements and business processes.
- Support eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations within integrated eligibility environments.
- Assist with development and execution of user acceptance testing (UAT), scenario-based testing, and validation of eligibility outcomes against policy requirements.
- Analyze defects, operational issues, and enhancement requests to identify business impacts and support resolution planning.
- Lead project tasks or workstreams with limited supervision and provide guidance to junior team members.
Benefits
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- A small relocation benefit is available if applicable.
- Deloitte offers employees a broad range of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
