Child Welfare Business Analyst - Human Service Transformation

Deloitte • Tampa, FL

13d • $71,300 - $118,900

About The Position

Deloitte is seeking a Business Analyst for its Government and Public Services practice to support the planning, analysis, testing, and implementation of technology and business transformation solutions. The role works with clients, project teams, and technology stakeholders to gather requirements, analyze business needs, improve processes, and support project delivery throughout the project lifecycle.

As a Project - Child Welfare Business Analyst (Delivery Engineer II), the successful candidate will support requirements work, business process analysis, system implementation, testing, and deployment readiness. The role also contributes to project deliverables and client communications, supports organizational change and technology modernization, and monitors child support program, policy, and technology trends. The position is available in 12 listed U.S. locations and may require an average of 0–20% travel, depending on the work and clients served.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science, or a related field.
• At least 2 years of professional experience supporting business analysis, system implementation, technology modernization, or business process improvement initiatives.
• At least 2 years of experience gathering, documenting, and validating business requirements, user stories, business processes, workflows, and functional specifications.
• Experience supporting SDLC activities, including requirements management, design reviews, testing, defect triage, and implementation readiness.
• Experience with Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Visio, or comparable business analysis tools.
• Excellent written and verbal communication skills, including the ability to translate business needs into actionable requirements.
• Ability to travel an average of 0–20%, based on the work performed and the clients and industries or sectors served.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships with clients and team members.
• Ability to facilitate discussions and gather information from diverse stakeholder groups.
• Ability to manage multiple priorities in a fast-paced, dynamic environment, with strong organizational and time-management skills.
• Ability to meet deadlines while balancing competing priorities.

Nice To Haves

• Experience with Child Support services from a client or industry perspective.
• Experience working on state government technology modernization or large-scale system implementation initiatives.
• Experience documenting current-state and future-state business processes, use cases, business rules, operational procedures, and process improvement recommendations.
• Experience working with Agile, Scrum, SAFe, or hybrid project delivery methodologies.
• Experience facilitating stakeholder workshops, requirements sessions, user acceptance testing (UAT), and process design discussions.
• Familiarity with requirements management and collaboration tools such as Azure DevOps, Jira, Confluence, or similar platforms.

Responsibilities

• Support elicitation, analysis, documentation, and validation of business, functional, and technical requirements.
• Collaborate with clients, stakeholders, and project teams to understand business objectives, operational challenges, and program needs.
• Document business processes, workflows, use cases, user stories, business rules, and functional specifications.
• Support system implementation activities, including requirements traceability, testing coordination, defect management, and deployment readiness.
• Assist with facilitating stakeholder meetings, requirements workshops, and process improvement discussions.
• Analyze data, identify trends, and develop recommendations to support business and technology decisions.
• Contribute to project deliverables, status reporting, and client-facing communications.
• Support business process improvement, organizational change, and technology modernization initiatives.
• Monitor developments across the child support market, including program, policy, and technology trends, and share relevant insights with the project team.
• Lead project tasks or workstreams with limited supervision and mentor or guide junior team members.

Benefits

• Broad range of employee benefits; specific benefits are not detailed in the posting.
• Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level