Child Support Senior Consultant Business Analyst - Human Service Transformation

Deloitte • Tampa, FL

15d • Onsite

About The Position

As a Child Support Business Analyst Senior Consultant (Delivery Engineer III) on Deloitte’s Government and Public Services team, you will support planning, analysis, testing, and implementation of technology and business transformation solutions. You will work with clients, project teams, and technology stakeholders to understand business needs, improve processes, and support delivery throughout the project lifecycle. The position also involves keeping apprised of child support program, policy, and technology trends and sharing relevant insights with the project team.

The role requires working onsite full time in Des Moines, Iowa, with travel averaging 0–20% depending on the work and clients served. A small relocation benefit is available if applicable. Compensation decisions consider factors such as skills, experience, training, licensure, certifications, and business needs. The posting also notes potential eligibility for a discretionary annual incentive program.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science, or a related field.
• At least 5 years of professional experience supporting business analysis, system implementation, technology modernization, or business process improvement initiatives.
• At least 5 years of experience gathering, documenting, and validating business requirements, user stories, business processes, workflows, and functional specifications.
• Experience supporting SDLC activities, including requirements management, design reviews, testing, defect triage, and implementation readiness.
• Experience using Microsoft Office Suite, including advanced Excel, PowerPoint, Word, and Visio, or comparable business analysis tools.
• Excellent written and verbal communication skills, including the ability to translate business needs into actionable requirements.
• Ability to work onsite full time in Des Moines, Iowa.
• Ability to travel an average of 0–20%, based on the work and clients served.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships with clients and team members.
• Ability to facilitate discussions and gather information from diverse stakeholder groups.
• Ability to manage multiple priorities in a fast-paced, dynamic environment and meet deadlines while balancing competing priorities.
• Strong organizational and time-management skills.

Nice To Haves

• Experience with Child Support services from a client or industry perspective.
• Experience working on state government technology modernization or large-scale system implementation initiatives.
• Experience documenting current-state and future-state business processes, use cases, business rules, operational procedures, and process improvement recommendations.
• Experience with Agile, Scrum, SAFe, or hybrid project delivery methodologies.
• Experience facilitating stakeholder workshops, requirements sessions, user acceptance testing (UAT), and process design discussions.
• Familiarity with requirements management and collaboration tools such as Azure DevOps, Jira, Confluence, or similar platforms.

Responsibilities

• Support elicitation, analysis, documentation, and validation of business, functional, and technical requirements.
• Collaborate with clients, stakeholders, and project teams to understand business objectives, operational challenges, and program needs.
• Document business processes, workflows, use cases, user stories, business rules, and functional specifications.
• Support system implementation, including requirements traceability, testing coordination, defect management, and deployment readiness.
• Assist with stakeholder meetings, requirements workshops, and process improvement discussions.
• Analyze data, identify trends, and develop recommendations for business and technology decisions.
• Contribute to project deliverables, status reporting, and client-facing communications.
• Support business process improvement, organizational change, and technology modernization initiatives.
• Monitor child support program, policy, and technology developments and share relevant insights with the project team.
• Lead project tasks or workstreams with limited supervision and mentor or guide junior team members.

Benefits

• A small relocation benefit is available if applicable.
• Potential eligibility to participate in a discretionary annual incentive program.
• A broad range of employee benefits.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior