Child Support Business Analyst - Human Service Transformation
About The Position
Deloitte is seeking a Business Analyst for its Government and Public Services practice to support the planning, analysis, testing, and implementation of technology and business transformation solutions. The role works with clients, project teams, and technology stakeholders to gather and validate requirements, analyze business needs, improve processes, and support delivery throughout the project lifecycle. The successful candidate will contribute to child support program initiatives and help the team stay informed about relevant market, policy, and technology developments. The position supports system implementation and modernization activities, including requirements traceability, testing coordination, defect management, and deployment readiness. It also involves producing project deliverables and client communications, analyzing data, facilitating discussions, and supporting organizational change and process improvement. The posting requires full-time onsite work in Des Moines, Iowa, and travel averaging 0–20%.
Requirements
- Bachelor's degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science, or a related field.
- At least 2 years of professional experience supporting business analysis, system implementation, technology modernization, or business process improvement initiatives.
- At least 2 years of experience gathering, documenting, and validating business requirements, user stories, business processes, workflows, and functional specifications.
- Experience supporting SDLC activities, including requirements management, design reviews, testing, defect triage, and implementation readiness.
- Experience with Microsoft Office Suite, including advanced Excel, PowerPoint, Word, and Visio, or comparable business analysis tools.
- Strong written and verbal communication skills, including the ability to translate business needs into actionable requirements.
- Ability to work onsite full time in Des Moines, Iowa.
- Ability to travel an average of 0–20%, depending on work and clients served.
- Ability to work independently and collaboratively in a team-oriented environment.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships with clients and team members.
- Ability to facilitate discussions and gather information from diverse stakeholder groups.
- Ability to manage multiple priorities in a fast-paced, dynamic environment, meet deadlines, and balance competing priorities.
- Strong organizational and time-management skills.
- Ability to lead project tasks or workstreams with limited supervision.
- Ability to mentor and provide guidance to junior team members.
Nice To Haves
- Experience with Child Support services from a client or industry perspective.
- Experience working on state government technology modernization or large-scale system implementation initiatives.
- Experience documenting current-state and future-state processes, use cases, business rules, operational procedures, and process improvement recommendations.
- Experience with Agile, Scrum, SAFe, or hybrid project delivery methodologies.
- Experience facilitating stakeholder workshops, requirements sessions, user acceptance testing, and process design discussions.
- Familiarity with requirements management and collaboration tools such as Azure DevOps, Jira, Confluence, or similar platforms.
Responsibilities
- Support elicitation, analysis, documentation, and validation of business, functional, and technical requirements.
- Collaborate with clients, stakeholders, and project teams to understand business objectives, operational challenges, and program needs.
- Document business processes, workflows, use cases, user stories, business rules, and functional specifications.
- Support system implementation, including requirements traceability, testing coordination, defect management, and deployment readiness.
- Assist with stakeholder meetings, requirements workshops, and process improvement discussions.
- Analyze data, identify trends, and develop recommendations to support business and technology decisions.
- Contribute to project deliverables, status reporting, and client-facing communications.
- Support business process improvement, organizational change, and technology modernization initiatives.
- Monitor child support program, policy, and technology developments and share relevant insights with the project team.
Benefits
- Employees are offered a broad range of benefits; specific benefits are not listed in the posting.
- Eligible employees may participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- A small relocation benefit is available if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
