Child Support Business Analyst - Human Service Transformation

Deloitte • Tampa, FL

13d • $71,300 - $118,900 • Onsite

About The Position

Deloitte is seeking a Business Analyst for its Government and Public Services practice to support planning, analysis, testing, and implementation of technology and business transformation solutions. The role works with clients, project teams, and technology stakeholders to gather requirements, analyze business needs, improve processes, and support project delivery throughout the project lifecycle.

As a Project - Integrated Eligibility Business Analyst (Delivery Engineer II), the employee supports analysis and documentation of eligibility policies, business rules, and operational processes for public sector health and human services programs, including Medicaid, SNAP, and TANF. The role translates legislation, policy guidance, and operational requirements into system requirements and business processes; supports eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations; and helps develop and execute testing. The analyst also examines defects, operational issues, and enhancement requests to assess business impacts and support resolution planning.

The position requires working onsite full time in Des Moines, Iowa, with travel averaging 0–20% depending on the work and clients served. A small relocation benefit may be available if applicable. The stated salary range is $71,300–$118,900, and the role may also be eligible for a discretionary annual incentive. Deloitte describes a broad range of employee benefits, professional development opportunities, mentorship, and an inclusive culture; specific benefit details are not provided in the posting.

Requirements

• Bachelor's degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science, or a related field.
• At least 2 years of professional experience supporting business analysis, system implementation, technology modernization, or business process improvement initiatives.
• At least 2 years of experience gathering, documenting, and validating business requirements, user stories, business processes, workflows, and functional specifications.
• Experience supporting Software Development Lifecycle (SDLC) activities, including requirements management, design reviews, testing, defect triage, and implementation readiness.
• Experience using Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Visio, or comparable business analysis tools.
• Excellent written and verbal communication skills, including the ability to translate business needs into actionable requirements.
• Ability to work onsite full time in Des Moines, Iowa.
• Ability to travel 0–20% on average, depending on assigned work and clients.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships with clients and team members.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Strong organizational and time-management skills.
• Ability to meet deadlines while balancing competing priorities.

Nice To Haves

• Experience supporting Integrated Eligibility and Enrollment (IE&E) systems within Medicaid, SNAP, TANF, CHIP, Child Care, or other public assistance programs.
• Experience interpreting federal or state eligibility policy and translating policy requirements into business rules, workflows, and system requirements.
• Experience supporting eligibility determination, benefits issuance, case maintenance, renewals, notices, or enrollment functions.
• Experience developing test scenarios, expected results, and UAT materials for complex eligibility and enrollment programs.
• Experience working directly with eligibility workers, policy teams, and state agency stakeholders.
• Familiarity with CMS, HHS, Medicaid, SNAP, TANF, or other human services policy environments.

Responsibilities

• Support analysis and documentation of eligibility policies, business rules, and operational processes for public sector health and human services programs, including Medicaid, SNAP, TANF, and related benefit programs.
• Collaborate with eligibility workers, policy staff, and program stakeholders to translate legislation, policy guidance, and operational requirements into system requirements and business processes.
• Support eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations within integrated eligibility environments.
• Assist with development and execution of user acceptance testing (UAT), scenario-based testing, and validation of eligibility outcomes against policy requirements.
• Analyze defects, operational issues, and enhancement requests to identify business impacts and support resolution planning.
• Gather, document, and validate business requirements, user stories, business processes, workflows, and functional specifications.
• Support software development lifecycle activities, including requirements management, design reviews, testing, defect triage, and implementation readiness.
• Facilitate discussions and gather information from diverse stakeholder groups.
• Lead project tasks or workstreams with limited supervision and provide guidance to junior team members.
• Work onsite full time in Des Moines, Iowa, and travel an average of 0–20% based on assigned work and clients.

Benefits

• Broad range of employee benefits (specific benefits are not listed).
• Potential eligibility for a discretionary annual incentive program.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
• Small relocation benefit may be available if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level