Integrated Customer Services Specialist

Clear Mountain Bank • Morgantown, WV

2d

About The Position

Clear Mountain Bank is hiring a part-time Integrated Customer Services Specialist in Morgantown, West Virginia. The specialist provides customer support through LIVE video teller machines, phone calls, and email. The role involves answering inquiries, resolving issues, and offering solutions while using knowledge of banking products and strong communication skills to help customers meet their banking needs efficiently. The position requires comfort with technology, multitasking, and prioritizing customer inquiries alongside administrative responsibilities. Background and drug screening are required.

Requirements

• High school diploma or equivalent.
• At least 1 year of banking experience.
• Prior computer experience using Microsoft Office products.
• Excellent interpersonal skills.
• Strong communication skills.
• High level of comfort with computers and technology.
• Ability to multitask and prioritize customer inquiries and administrative responsibilities.
• Team-oriented approach and ability to collaborate.
• A significant level of trust and diplomacy, with courtesy and tact.

Nice To Haves

• Desire to create top-notch customer experiences.

Responsibilities

• Assist customers through LIVE video teller machines.
• Answer phone calls and respond to emails.
• Guide customers through inquiries, resolve issues, and offer solutions.
• Use knowledge of banking products to support customer needs.
• Prioritize customer inquiries and administrative responsibilities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED