Integrated Customer Services Specialist

Clear Mountain Bank • Bruceton Mills, WV

2d

About The Position

Clear Mountain Bank is hiring a full-time Integrated Customer Services Specialist in Bruceton Mills, West Virginia. The role provides customer support through multiple communication channels, including live video teller machines, phone calls, and email. The specialist assists customers with inquiries, resolves issues, and offers solutions using knowledge of banking products and strong communication skills. The position involves using technology to meet customers’ banking needs efficiently and effectively, while balancing customer inquiries with administrative responsibilities. Background and drug screening are required.

Requirements

• High school diploma or equivalent.
• At least 1 year of banking experience.
• Prior experience using Microsoft Office products.
• High level of comfort with computers and technology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to collaborate as a team player.
• Ability to multitask and prioritize customer inquiries and administrative responsibilities.
• A significant level of trust and diplomacy, as well as courtesy and tact.

Responsibilities

• Assist customers through live video teller machines, phone calls, and email.
• Guide customers through banking inquiries using knowledge of banking products.
• Resolve customer issues and offer appropriate solutions.
• Prioritize and multitask across customer inquiries and administrative responsibilities.
• Provide high-quality customer experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED