Integrated Customer Services Specialist

Clear Mountain Bank • Bruceton Mills, WV

4d

About The Position

The Integrated Customer Services Specialist at Clear Mountain Bank provides customer support through multiple communication channels, including live video teller machines, phone calls, and email. The role involves guiding customers through inquiries, resolving issues, and offering solutions using strong communication skills and knowledge of banking products. The specialist uses technology to help ensure customers’ banking needs are met efficiently and effectively, while balancing customer inquiries with administrative responsibilities.

Requirements

• High school diploma or equivalent.
• At least 1 year of banking experience.
• Prior experience using Microsoft Office products.
• High comfort level with computers and technology.
• Strong communication, interpersonal, and customer-service skills.
• Ability to multitask and prioritize customer inquiries and administrative responsibilities.
• Ability to exercise trust, diplomacy, courtesy, and tact in extensive personal contact, including contact involving personal or sensitive matters.
• Background and drug screening required.

Nice To Haves

• Team-oriented approach and enjoyment of collaboration.
• Desire to create top-notch customer experiences.

Responsibilities

• Assist customers through live video teller machines, phone calls, and email.
• Guide customers through inquiries, resolve issues, and offer solutions.
• Provide high-quality customer service and help customers meet their banking needs efficiently.
• Prioritize customer inquiries while handling administrative responsibilities.
• Collaborate with team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED