Integrated Customer Services Specialist

Clear Mountain Bank • Morgantown, WV

7d

About The Position

Clear Mountain Bank is hiring a full-time Integrated Customer Services Specialist in Morgantown, West Virginia. The role provides customer support through multiple communication channels, including live video teller machines, phone calls, and email. The specialist uses communication skills and knowledge of banking products to answer customer inquiries, resolve issues, and offer solutions, helping customers meet their banking needs efficiently and effectively. The position involves using technology, collaborating with a team, and balancing customer inquiries with administrative responsibilities.

Requirements

• High school diploma or equivalent.
• One year of banking experience.
• Prior computer experience using Microsoft Office products.
• High level of comfort with computers and technology.
• Strong communication, interpersonal, and collaboration skills.
• Excellent interpersonal skills and the ability to exercise trust, diplomacy, courtesy, and tact in extensive personal contact, including contact involving personal or sensitive matters.
• Ability to multitask and prioritize customer inquiries and administrative responsibilities.
• Background and drug screening required.

Responsibilities

• Assist customers through live video teller machines.
• Answer customer phone calls and respond to emails.
• Guide customers through banking inquiries.
• Resolve customer issues and offer solutions.
• Prioritize customer inquiries alongside administrative responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED