Intake Supervisor

Unison Health • Toledo, OH

1d

About The Position

This is a management position at Unison Health responsible for planning, directing, and supervising intake care coordination as established under the OhioRISE CME Manual. Services are coordinated with both internal and external providers as appropriate. The position involves the supervision of assigned staff and adherence to all policies/procedures set forth by the program, agency, and Aetna policy. This role also provides direct services to clients as needed. Unison Health is a mission-driven organization focused on staff support, professional growth, and work-life balance, committed to helping employees thrive while making a lasting difference in the lives of children and families across Ohio for over 50 years.

Requirements

• At least three years' experience in a clinical position which includes behavioral health experience is required
• Previous Supervisory experience is required
• CPR certification required within 90 days of hire
• CPI certification required within 90 days of hire
• Strong knowledge of mental illness and chronic physical health conditions in individuals with serious mental illness
• Working knowledge of substance abuse issues and recovery principles
• Understanding of mental health and substance abuse laws and regulations
• Excellent leadership, communication, and relationship-building skills
• Ability to work flexible hours (including evenings/weekends/holidays) and travel between multiple locations

Nice To Haves

• Bachelor’s or Master's Degree in social work or related field is preferred

Responsibilities

• Provide leadership, supervision, coaching, and performance management for assigned staff
• Oversee hiring, scheduling, timekeeping, productivity, and staff coverage needs
• Ensure quality clinical operations, timely documentation, and compliance with agency standards
• Maintain program compliance with ODM, Aetna, Joint Commission, and other regulatory requirements
• Monitor referrals, member eligibility, reporting, and program performance metrics
• Build and maintain strong partnerships with Aetna, community agencies, and referral sources
• Stay current on policies, licensure, training requirements, and communicate updates to staff

Benefits

• Starting Salary: $70,000 per year
• Paid Time Off (PTO) Starting at 16 Days/Year
• Medical with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees