Child Welfare Supervisor -Intake

Teller County Government • Woodland Park, CO

1d • Onsite

About The Position

Teller County's Department of Human Services located in Woodland Park, CO is seeking an experienced supervisor to provide leadership, coordination, and consultation in the planning and delivery of services for a unit/section that provides child welfare intake and prevention services and programs, including Youth in Conflict and Child Protection. This position will be responsible for supervising 5-7 personnel.

Requirements

• Bachelors’ degree in social or behavioral science
• Five (5) years of post-degree experience providing social services, including three (3) years of experience at or above Social Caseworker III level
• Knowledge of: principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of: management and supervisory principles and methods
• Knowledge of: human behavior, grieving, loss, abnormal behavior, substance abuse, child abuse and domestic violence
• Knowledge of: law and court systems
• Knowledge of: applicable statutes and regulations including Children’s Code and other rules and regulations pertaining to adult and child welfare
• Knowledge of: case work principles case planning and practices
• Knowledge of: community development and organization
• Skilled in: use of basic computer software programs
• Skilled in: understanding and applying pertinent laws, rules, regulations and policies
• Skilled in: using tact, discretion, initiative and independent judgment within established guidelines
• Skilled in: maintaining confidentiality
• Skilled in: organizing work, setting priorities, meeting critical deadlines and following up on assignments with minimum direction and supervision
• Skilled in: applying logical thinking to solve problems or accomplish tasks
• Skilled in: to understand, interpret and communicate complicated policies, procedures and protocols
• Skilled in: working in a deadline driven environment
• Skilled in: initiating and responding to medium volume of daily calls/contact
• Skilled in: interacting with all levels of internal and external professionals while developing strong productive relationships
• Skilled in: designing strategies, analyzing results and making recommendations
• Skilled in: organization and time management
• Ability to: communicate effectively in writing and verbally
• Ability to: establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public
• Ability to: maintain confidentiality and discretion
• Ability to: be a self-starter
• Ability to: successfully accomplish multiple tasks simultaneously while working independently or within a team environment
• Ability to: work with minimal supervision
• Ability to: deal with a variety of people, cultures, problems and circumstances
• Ability to: analyze and resolve problems involving several variables
• Ability to: understand and carry out written and oral instructions, giving close attention to detail and accuracy
• Ability to: provide effective supervision of staff
• Possession of and ability to maintain a valid Colorado driver’s license
• Ability to successfully complete Colorado Welfare Caseworker and Supervisor Training Academies within established timeline.
• The ability to pass all background checks (CBI, etc.)
• Ability to pass a urinalysis test prior to employment.
• Successful completion of the Colorado State Supervisor Training Academy within established timeline.

Nice To Haves

• Master’s preferred
• At least two (2) years of experience supervising human services staff strongly preferred

Responsibilities

• Plan, organize, implement and oversee work in assigned programs and functions.
• Direct work of assigned staff to ensure unit and hotline coverage, efficiency, and effectiveness in managing caseload; assign specific duties according to staff knowledge and skill; provide supervision and consultation in accomplishing tasks; ensure staff compliance with training and certification requirements; provide written and verbal instructions to staff to explain policies and procedures to facilitate quality professional practices.
• Develop systematic methods of implementing and monitoring, programming, including decision-making on screening and assessment of child abuse and neglect referrals to ensure child safety, adherence to required timeframes, and compliance with county, state and federal regulations; review and approve assessments for completion including risk and safety assessments and contact documentation; participate and lead in Review Evaluate and Direct (RED) Team meetings.
• Lead weekly unit meetings to discuss updates and establish and monitor guidelines; implement Intake unit and program objectives in conjunction with the Ongoing unit.
• Determine resources required to achieve goals and priorities; interview and participate in the selection and hiring of employees for unit and agency.
• Prepare, review and edit reports and correspondence as needed; maintain accurate, complete and confidential case records; compile and report monthly intake data.
• Collaborate with other agencies and the community as the representative of the Department to coordinate programs to develop joint projects, implement more effective and efficient services and provide training and workshops; build positive relationships with law enforcement, schools, court and service providers.
• Conducts and participates in staff meetings and consultations with caseworkers; meets with each caseworker in the unit per supervision protocol to discuss assessments and address caseworker performance; conducts annual formal performance evaluations and goal setting with staff.
• Collects, reports and monitors unit statistics, data, outcomes and performance; approves and routes service authorizations.
• Responsible for participation in Judicial District IV meetings and other county/regional and state meetings and conferences; attend court hearings and testify as needed.
• Resolve concerns, complaints and appeals from staff, clients, agencies and/or State Complaint office.
• Serve as liaison with community partners and stakeholders; participate in inter-agency committees and meetings as required.

Benefits

• Two Meritain Aetna health plans to choose from –the County pays 50% to 100% of the premium depending on the plan you choose
• HSA plan – the County contributes $1,250 for employee only and $2,500 for employee plus one or more dependents
• Telehealth/Teledoc options – access quality healthcare from the comfort of your home, during your lunch break or while traveling
• Dental, Vision and Prescription drug coverage
• Basic and voluntary life coverage
• 401a retirement plan – employees contribute 4% and the County matches 8%. You are fully vested in five years.
• 457b deferred comp plans – both pre- and post-tax options available
• Time Off: Paid vacation, sick, 12 holidays, 1 floating holiday
• Aflac, wellness programs, EAP, education assistance, employee discounts, uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager