Intake Specialist (Full-Time)

NOCD

3d•$50,000 - $50,000•Hybrid

About The Position

This is not a traditional, transactional customer service or call center role. As a Member Advocate (Intake Specialist), you are the critical bridge between a person suffering in silence with OCD and the life-changing evidence-based Exposure and Response Prevention (ERP) therapy they desperately need. When a potential member calls NOCD, they aren't just looking to schedule an appointment—they are often sharing their deepest anxieties, fears, and vulnerabilities with you. Your job is to sit in empathy with them, deeply listen to their experience, and build instant trust. At the same time, you are an advocate who must confidently navigate their hesitations, handle complex objections, and guide them to make a life-changing commitment: scheduling their first therapy session before the call ends. This role requires a rare combination of exceptional emotional intelligence and a goal-oriented, consultative sales mindset. You will be held to clear key performance indicators (KPIs) centered on enrollment conversion rates, because every conversion represents a life saved from OCD.

Requirements

1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs.
Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close.
Superb communication skills—able to speak about complex mental health topics with authority, clarity, and warmth.
Technologically nimble; able to manage multiple software platforms, scheduling systems, and communication channels simultaneously in a fast-paced startup environment.
High School Diploma or GED required

Nice To Haves

Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred.
Intake / Investigative Interviewing: Experience handling highly sensitive client stories while needing to qualify and "close" the client for the firm.
Crisis Hotlines / Peer Support Specialist / Treatment Coordinator: Deeply trained in active listening, de-escalation, and holding space for raw human emotion, combined with a desire to work in a fast-paced, performance-driven environment.
Consultative Inside Sales / Admissions: Experience in high-consideration sales (like higher education admissions or medical counseling) where your success relies entirely on building deep trust and overcoming heavy emotional or financial objections.

Responsibilities

Conduct Elevated Consultative Intake Conversations: Make outbound calls to individuals seeking help, guiding them from a place of vulnerability to a place of action.
Empathic Deep Listening & Value Messaging: Listen to highly sensitive accounts of OCD symptoms with an empathetic ear, and clearly articulate how NOCD’s specialized ERP therapy can help them regain control of their lives.
Navigate Complex Objections: Confidently address common barriers to care (e.g., financial concerns, scheduling hesitations, fear of starting therapy) using advanced objection-handling techniques to keep the member moving forward.
Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact.
Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.