Intake Specialist-Colorado Springs, CO

AdaptHealth•Colorado Springs, CO

19h

About The Position

The Intake Specialist supports patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. The role works with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and advance the intake process in a fast-paced healthcare environment. The position reviews medical and clinical records and payer guidelines to assess eligibility, qualification, and compliance before services are delivered. It also involves communicating with patients about financial responsibility, collecting payments when applicable, obtaining complete documentation, accurately entering referrals, and maintaining records across electronic systems. The Intake Specialist coordinates service and inventory selection, scheduling, shipping, and delivery, and participates in an on-call rotation during non-business hours according to company policy. The role is based in Colorado Springs, Colorado. Compensation is listed as $21.50–$24.00 and is based on experience, location, and role level.

Requirements

One year of relatable work experience.
High school diploma, an associate degree in a relatable field, Healthcare Administration, or Business Administration, or equivalent work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; Microsoft Office and healthcare systems are a plus.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service; preferred but not required.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment; a plus but not required.

Responsibilities

Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance before service delivery.
Communicate with patients about financial responsibility, collect payments when applicable, and accurately document interactions.
Contact patients when documentation does not meet payer requirements, provide updates, and discuss alternative options to support timely care.
Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
Apply knowledge of payer requirements to ensure services are provided appropriately and in compliance.
Maintain accurate and timely patient information and communication records using electronic systems.
Enter referrals within established timeframes while meeting productivity and quality standards.
Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled.
Collaborate with sales, insurance verification, and internal support teams to facilitate referral and intake processes.
Use multiple EMR and online systems to obtain and manage documentation.
Ensure appropriate shipping and delivery methods are selected according to company procedures.
Answer incoming calls promptly and provide professional assistance to patients and referral sources.
Participate in an on-call rotation during non-business hours in accordance with company policy.
Follow company policies and procedures and support team operations and quality standards.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.