Intake Specialist - Mercy OKC - Full Time - Evenings

Mercy • Oklahoma City, OK

6d • Onsite

About The Position

The Intake Specialist provides behavioral health assessments, crisis intervention, referral coordination, and patient support for individuals presenting to the Emergency Department, Intake Department, and other areas of the hospital. The role serves as a resource for patients, families, providers, and community partners by assessing mental health and substance use needs, coordinating admissions and referrals, and helping patients access appropriate services. The Intake Specialist works with clinical teams to support timely access to behavioral health care while following Mercy’s mission, values, service standards, and professional ethical standards.

This is a full-time evening position with a scheduled shift of 3:00 PM to 11:00 PM, including every other weekend.

Requirements

• Master’s degree in Social Work, Counseling, Psychology, or another related mental health field.
• Minimum of 2–3 years of behavioral health experience.
• Strong assessment, crisis intervention, and care coordination skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Ability to manage complex situations effectively and make independent decisions.
• Working knowledge of behavioral health disorders, treatment programs, insurance processes, and community resources.
• Strong organizational skills and attention to detail.
• Proficiency with electronic documentation systems and basic computer applications.

Nice To Haves

• Licensed Clinical Social Worker (LCSW) licensure preferred.
• Licensed Professional Counselor (LPC) licensure preferred.

Responsibilities

• Conduct mental health and substance use assessments for patients in the Emergency Department, Intake Department, and other hospital settings.
• Provide crisis intervention and support for patients and families experiencing behavioral health emergencies.
• Assess patient needs and connect individuals with internal services and community resources.
• Follow up with high-risk individuals and families, as appropriate, to support continuity of care.
• Coordinate assessments, admissions, and transfers by communicating clinical and financial information with treatment teams, physicians, and other healthcare professionals.
• Facilitate referrals to behavioral health programs and community-based resources.
• Collaborate with internal departments and external agencies to support smooth transitions of care.
• Obtain and verify insurance information, including pre-certification requirements when applicable.
• Educate and support patients and families about treatment recommendations, available resources, and referral options.
• Communicate with patients and families in a timely and compassionate manner to identify and address needs.
• Encourage engagement with recommended services and treatment plans.
• Document assessments, referrals, patient information, insurance details, and outcomes accurately.
• Enter required information into departmental databases and electronic medical record systems in a timely manner.
• Maintain patient confidentiality and comply with regulatory and patient rights requirements.
• Follow infection prevention, safety, and risk management policies and procedures.
• Develop and maintain relationships with community organizations and referral partners.
• Maintain current referral resource information, including program availability, contact information, and insurance acceptance.
• Assist callers in navigating behavioral health resources and accessing appropriate services.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level