Crisis Specialist - (Full-time Evenings)

One Hope United•Olney, IL

About The Position

Under the assigned supervisor, the Crisis Specialist provides community-based crisis responses, intervention, case management, counseling, and mental health services to children and adults in accordance with agency policies and program guidelines. The role works to alleviate or stabilize mental and behavioral health symptoms that impair clients’ ability to adjust at home, integrate into the community, or maintain living stability. Crisis responses to 988 calls may involve homelessness, substance abuse, or other community needs, and include connecting clients with resources to help resolve the crisis. Services are provided to adults and youth in the community. The position provides daytime crisis intervention, with hours starting at 8 a.m. and extending to 7 p.m. or later. Crisis calls may continue past 5 p.m., and staff must complete the crisis until evening-shift coverage arrives. Night, weekend, and holiday coverage may be required if schedules or staffing needs call for additional support. The role may provide follow-up services for up to or beyond 90 days after crisis response.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
One to three years of related experience in child welfare required.
Valid driver's license and acceptable driving record required.
Auto insurance coverage must meet OHU's required levels.
Proficient computer skills in a Microsoft Suite environment and ability to expand software application skills.
Strong organization and flexibility, with the ability to manage multiple priorities and projects under tight timelines.
Ability to function well as part of a team.
Project management, analytical, and presentation skills.
Resourcefulness in researching issues and developing solutions with minimal support.
Excellent interpersonal and verbal and written communication skills, including active listening.
Ability to build professional relationships.
Demonstrated problem-solving techniques.
Ability to exercise discretion.

Nice To Haves

Bachelor of Social Work (BSW) or a degree in a human-services-related field preferred.

Responsibilities

Conduct crisis and safety assessments, with a 60-minute response ETA for CCRP or an in-person response within 90 minutes for other crisis programs.
Link clients to resources such as health insurance, therapy, housing, and medical treatment.
Provide in-home services to identify service needs, assess child and family safety, develop safety plans, and address family and child needs.
Implement services according to the ARC (Attachment, Self-Regulation, and Competency) practice framework.
Provide follow-up services after crisis response, potentially through completion of mental health assessments, treatment plans, and case management services.
Provide mental health stabilization and other services specified by the funding source, such as Medicaid, where applicable.
Complete required paperwork within established timelines and prepare Medicaid-compliant documentation.
Obtain and renew certification for the IM CANS assessment tool annually.
Handle intake and assessment duties as assigned according to program needs.
Transport clients in accordance with program guidelines.
Coordinate the services provided to clients by serving as a central point of communication during a crisis.
Represent the agency at court hearings as necessary.
Maintain comprehensive client files.
Provide tele-assessment services or phone support when a crisis response event requires it and supervisory or Director approval is obtained.
Use assessment tools to determine immediate level-of-care needs and appropriate services, including whether psychiatric hospitalization or safe deflection is indicated.
Facilitate linkage to psychiatric hospitals when needed and coordinate transportation to the hospital.
Complete a Safety Plan or Crisis Prevention Plan at all Mobile Crisis Response events with the client or guardian and collateral involvement, under the guidance of a QMHP and LPHA.
Provide clients and guardians with resource information to support crisis management, and provide caretakers with training and education during crisis stabilization.
Perform other related duties as assigned.

Benefits

Tuition assistance up to $2,500 per year.
Up to four weeks of paid vacation, up to six paid personal days, up to five paid sick days annually, and one mental health day.
Medical, dental, and vision coverage.
403(b) retirement plan.
Flexible spending accounts and health savings account.
Agency-paid life and accidental death and dismemberment coverage up to $50,000, based on salary.
Voluntary supplemental plans for employees, spouses, and children.
Voluntary legal plans and pet insurance.
Agency-paid long-term and short-term disability coverage.
Career ladders, professional development, and promotion opportunities.