Crisis Specialist

Centerstone•Clarksville, TN

About The Position

The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to people experiencing behavioral health crises. The role supports continuity of care through safety planning, service linkage, and follow-up, while maintaining accurate and timely documentation in accordance with organizational, clinical, and regulatory standards. As part of a multidisciplinary crisis response team, the specialist contributes to coordinated community care that promotes safety, stabilization, and recovery. The schedule is Tuesday through Saturday, 10 a.m. to 6 p.m.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, or a related behavioral health field, or four years of relevant experience substituted for the bachelor’s requirement upon approval.
Valid driver’s license and ability to drive to community assessments.
Strong verbal de-escalation and active listening skills in high-stress situations.
Ability to conduct rapid clinical assessments and make decisions in dynamic, unpredictable environments.
Ability to build rapport quickly with people in acute emotional distress.
Ability to maintain composure, sound judgment, and professionalism during high-intensity situations.
Ability to work independently and effectively as part of a multidisciplinary team.
Knowledge of local behavioral health systems, resources, and the crisis continuum of care.

Nice To Haves

Master’s degree.
Experience with community-based service delivery and interdisciplinary collaboration.

Responsibilities

Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization.
Conduct rapid, comprehensive assessments, including assessment of safety risks, suicide or homicide risk, and immediate support needs.
Use evidence-based de-escalation strategies to stabilize people experiencing acute psychiatric or emotional distress.
Develop practical, immediate safety plans with individuals, incorporating natural supports and community resources.
Determine the appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
Coordinate with law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated.
Complete documentation of assessments, interventions, disposition decisions, and follow-up plans accurately and within required timeframes.
Provide assigned follow-up outreach to support stabilization, service engagement, and reduction of future crisis episodes.
Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations.
Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development.
Follow organizational policies, performance standards, and regulatory requirements while exercising sound clinical judgment in high-pressure situations.