Crisis Specialist

Team Recovery Ohio LLC•Toledo, OH

About The Position

The Crisis Specialist plays a vital role in supporting client engagement, retention, and success in outpatient co-occurring disorder treatment. This position serves as a consistent point of contact for clients, helping them navigate early recovery, overcome barriers to participation, and connect with essential services that support long-term wellness.

Requirements

High School Diploma or GED required.
CDCA license required.
QMHS III certificate required.
CPR certification required, will train upon hire.
Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with a multidisciplinary team.
Ability to prioritize tasks and delegate effectively in a fast-paced environment.
Knowledge of case management processes, compliance standards, and discharge requirements.
Demonstrated commitment to cultural competence, diversity, equity, and inclusion in clinical practice.
Knowledge of addictions, behavioral health conditions, crisis intervention techniques, and relapse prevention strategies.
Working knowledge of Google Workplace (Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet).
Knowledge of community resources, referral procedures, and benefits navigation.
Working knowledge of Electronic Medical Records (EMR) systems.
Knowledge of Federal, State and Municipal laws and regulations that regulate the treatment of alcoholism and drug addiction, including: Confidentiality, Patient Rights, Professional Code of Ethics, Discrimination.
Knowledge of airborne and blood borne pathogens (TB, HIV, AIDS, HB) and risk reduction methodologies and the use of universal precautions.

Nice To Haves

Bachelor's degree in human services field preferred.
3 or more years of experience in addiction recovery or behavioral health settings, with a strong understanding of case management and community resource connections preferred.
1 year of Case Management experience preferred.

Responsibilities

Build trusting, supportive relationships with clients to promote consistent engagement/participation in treatment
Identify and address barriers to client engagement in treatment and assist in accountability measures.
Assist clients in de-escalating from mental health crises.
Coordinate appointments and follow up with care to ensure continuity of care.
Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services.
Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
Assist clients in the utilization of crisis packets, success planning, discharge planning, referrals, and safety planning as necessary.
Monitor and evaluate clients' progress towards treatment goals and make adjustments to the treatment plan as needed.
Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
Collaborate with a multidisciplinary team of healthcare professionals, including clinical and medical teams.
Stay informed about current trends and best practices in behavioral health and addiction recovery services.
Maintain productivity requirement assigned by clinical leadership.
Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.
Other duties assigned by clinical leadership.