Crisis Specialist

Team Recovery Ohio•Toledo, OH

About The Position

The Crisis Specialist supports client engagement, retention, and success in outpatient co-occurring disorder treatment. The role serves as a consistent point of contact for clients, helping them navigate early recovery, overcome barriers to treatment participation, and connect with services that support long-term wellness. The Crisis Specialist works with clients and a multidisciplinary addiction treatment team to assess needs, develop and monitor treatment plans, support crisis response and discharge planning, and maintain accurate records. The position also requires adapting to schedule changes and taking on related responsibilities as assigned by clinical leadership.

Requirements

High school diploma or GED.
CDCA license required.
QMHS III certificate required.
CPR certification required; training will be provided upon hire.
Valid driver's license, acceptable driving record, age 21 or older, and eligibility for insurance coverage through Team Recovery's insurance carrier.
Excellent communication and interpersonal skills, including the ability to collaborate effectively with a multidisciplinary team.
Ability to prioritize tasks and delegate effectively in a fast-paced environment.
Knowledge of case management processes, compliance standards, and discharge requirements.
Demonstrated commitment to cultural competence, diversity, equity, and inclusion in clinical practice.
Knowledge of addictions, behavioral health conditions, crisis intervention techniques, and relapse prevention strategies.
Working knowledge of Google Workplace applications, including Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet.
Knowledge of community resources, referral procedures, and benefits navigation.
Working knowledge of electronic medical record (EMR) systems.
Knowledge of federal, state, and municipal laws and regulations governing alcoholism and drug addiction treatment, including confidentiality, patient rights, professional ethics, and discrimination.
Knowledge of airborne and bloodborne pathogens (TB, HIV, AIDS, and HB), risk-reduction methods, and universal precautions.

Nice To Haves

Bachelor's degree in a human services field.
Three or more years of experience in addiction recovery or behavioral health settings.
Strong understanding of case management and community resource connections.
One year of case management experience.

Responsibilities

Build trusting, supportive relationships with clients to promote consistent engagement and participation in treatment.
Identify and address barriers to client engagement in treatment and assist with accountability measures.
Assist clients in de-escalating from mental health crises.
Coordinate appointments and follow up on care to ensure continuity.
Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services.
Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
Assist clients with crisis packets, success planning, discharge planning, referrals, and safety planning as necessary.
Monitor and evaluate clients' progress toward treatment goals and adjust treatment plans as needed.
Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
Collaborate with clinical, medical, and other multidisciplinary team members.
Stay informed about current trends and best practices in behavioral health and addiction recovery services.
Meet productivity requirements assigned by clinical leadership.
Adapt to schedule changes and assume related responsibilities as a member of an addiction treatment team.
Perform other duties assigned by clinical leadership.