Crisis Specialist

Freeman Health System

3d

About The Position

The Crisis Specialist is a member of the Ozark Center Crisis Intervention Team and provides crisis intervention and resolution 24 hours per day, every day. Linkage and referral capabilities through a 24-hour emergency hotline help ensure prompt response. The specialist has 24-hour access to a physician for consultation and emergency face-to-face intervention when appropriate, and immediate access to supervision by a Qualified Mental Health Professional (QMHP).

The role serves individuals impacted by behavioral health issues, including addiction and substance use and mental health concerns. The specialist recognizes the effects trauma may have on development and adjustment, demonstrates a warm, welcoming, empathic, and hopeful attitude, and conveys a philosophy of dual recovery. The specialist receives training in trauma-informed care and helps provide services in an environment sensitive and responsive to trauma, with the aim of preventing victimization, abuse, or trauma resulting from care.

Requirements

• Meet one of the following education and experience pathways: a master's degree in behavioral health or a related field, meeting Missouri Department of Mental Health QMHP criteria, with a practicum or one year of behavioral health experience; qualification as a Qualified Addiction Professional (QAP) under Missouri Department of Mental Health criteria; a bachelor's degree in a human services field and at least one year of behavioral health or social-service-related experience; or a high school diploma with any combination of four years of higher education and/or qualifying behavioral health experience.
• Experience may combine direct work experience, approved graduate-level education, and/or a graduate-level clinical internship.
• Complete a TB test upon hire.
• Ability to stay awake and responsive throughout the shift.
• Ability to work under stressful conditions, work irregular hours, and deal with irate individuals.
• Normal range of hearing and manual dexterity sufficient to use office equipment as needed.

Nice To Haves

• One year of experience in crisis intervention work is preferred.

Responsibilities

• Provide direct clinical services to manage crisis intervention and hospitalization in emergency situations.
• Ensure services are easily accessed and immediately available.
• View crises in systems terms and, when possible, involve significant others to resolve the precipitating event.
• Focus crisis services on the present and reduce stress and tension.
• Consider medication as a possible strategy to reduce stress.
• Use active intervention, including advocacy, supportive guidance, and identification of adaptive responses, to help resolve crises.
• Evaluate identified Ozark Center patients at the Crisis Services Office by phone only, including patients whose case manager is unavailable during regular business hours.
• Provide phone consultation for emergency room patients requiring a referral or disposition from hospital staff.
• Apply knowledge of involuntary detention laws and procedures and consult with the area Mental Health Coordinator and/or Community Behavioral Health Liaison.
• Report to the Crisis Services Supervisor for program-specific supervision and work under the administration of the Director and Assistant of Crisis Services.
• Perform other duties as assigned.
• Cross-train for other positions within the Crisis Services department for which qualified based on education and/or experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED