Crisis Specialist

Centerstone•Clarksville, TN

3d•$18 - $26

About The Position

The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing behavioral health crises. The role supports continuity of care through safety planning, service linkage, and follow-up, while maintaining accurate and timely documentation according to organizational, clinical, and regulatory standards. Mobile Crisis Specialists work within a multidisciplinary crisis response team to promote safety, stabilization, and recovery in the community. The schedule is Tuesday through Saturday, 10 a.m. to 6 p.m. The position is full-time and pays $18.20–$25.50.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, or a related behavioral health field required; four years of relevant experience may substitute for the bachelor’s degree requirement upon approval.
Valid driver’s license and ability to drive to community assessments.
Strong verbal de-escalation and active listening skills in high-stress situations.
Ability to conduct rapid clinical assessments and make decisions in dynamic, unpredictable environments.
Ability to build rapport quickly with individuals in acute emotional distress.
Ability to maintain composure, sound judgment, and professionalism during high-intensity situations.
Ability to work independently and effectively as part of a multidisciplinary team.
Knowledge of local behavioral health systems, resources, and the crisis continuum of care.

Nice To Haves

Master’s degree preferred.
Experience with community-based service delivery and interdisciplinary collaboration preferred.

Responsibilities

Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization.
Conduct rapid, comprehensive assessments, including evaluation of safety risk, suicide and homicide risk, and immediate support needs.
Use evidence-based de-escalation strategies to stabilize individuals experiencing acute psychiatric or emotional distress.
Develop practical safety plans with individuals, incorporating natural supports and community resources.
Determine the appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
Coordinate with law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated.
Document assessments, interventions, disposition decisions, and follow-up plans accurately and within required timeframes.
Provide assigned follow-up outreach to support stabilization, service engagement, and reduction of future crisis episodes.
Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations.
Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention.
Follow organizational policies, performance standards, and regulatory requirements, and demonstrate sound clinical judgment in high-pressure situations.