V104 - Intake Specialist | Client Intake and Support Specialist
About The Position
Join Job Duck as a Bilingual Intake Specialist and become an essential part of a growing, education focused organization. In this role, you will be the first point of contact for prospective and existing clients, providing exceptional customer service while coordinating communications, scheduling, and administrative processes. Your ability to stay organized, communicate effectively, and take initiative will directly contribute to creating a seamless experience for students, families, and tutors. This opportunity is ideal for someone who thrives in a fast paced environment, enjoys helping others, and is passionate about delivering outstanding service while supporting educational success.
Requirements
- Working hours: Monday through Thursday: 10:30 a.m. to 7:30 p.m. CST, Sunday: 9:30 a.m. to 6:30 p.m. CST
- Time Zone: CST
- Expected call volume: 31 to 45 calls per day
- CRM: Tutor Cruncher
- VOIP: Quo
- Other software: Monday.com and Google Drive
- Reliable internet connection and power supply are required
- Previous customer service, intake, or administrative experience is highly preferred
- Excellent verbal and written communication skills
- Outstanding customer service skills
- Highly proactive with a strong sense of initiative
- Fast learner with the ability to adapt quickly
- Self motivated and results driven
- Strong attention to detail
- Excellent organizational and time management skills
- Reliable and dependable
- Ability to multitask in a fast paced environment
- Strong follow through and accountability
- Passion for education and helping others
- Professional and positive attitude
- Long term commitment and demonstrated job stability
- Languages: English, Spanish
Responsibilities
- Schedule classes and coordinate related logistics
- Manage and organize email communications
- Handle client intake and gather new client information
- Maintain accurate records within Tutor Cruncher
- Communicate with tutors regarding scheduling and operational needs
- Update and manage information using Monday.com and Google Drive
- Provide exceptional customer service to prospective and existing clients
- Ensure timely follow up on inquiries and requests
- Support daily administrative operations and maintain organized workflows
- Answer incoming phone calls and text messages promptly
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
