Client Intake Specialist

Bayshore • Mississauga, ON

11h • Onsite

About The Position

The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary.

Requirements

• University/College education or equivalent combination of education and experience.
• Experience within a customer service environment.
• Strong computer and typing skills necessary, including Word and Excel.
• Ability to multi-task; talk on the phone and take notes on the computer.
• Ability to work under pressure.
• Ability to work independently within a team environment.
• Exceptional interpersonal and communication skills.
• Must be compassionate and caring.
• Ability to handle difficult situations in an objective consistent format.
• Excellent telephone communication skills.
• Commitment to continual learning.
• Above average communication and problem solving skills.

Nice To Haves

• Previous experience with CRM an asset.
• Experience within a healthcare environment preferred.

Responsibilities

• Understand caller’s needs and manage the calls with compassion and efficiency.
• Manage the Intake process.
• Accurately record client information in system.
• Assist with administrative duties as necessary.
• Support internal/external audit process.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Complete other tasks as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree