Client Intake Specialist

Parmele Disability Advocates•Cape Girardeau, MO

19h•Hybrid

About The Position

At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Intake Specialist you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives. No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth. This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.

Requirements

Confident, compassionate phone presence with the ability to build trust quickly.
Skilled in guiding conversations and maintaining appropriate pacing.
Consistently treats each call with care, attention, and professionalism—regardless of the time of day.
Proficient in Microsoft Office and comfortable working with client database systems.
Strong rapport-building skills and the ability to foster meaningful connections over the phone.
Highly organized, able to multitask, and consistently meet deadlines.
Detail-oriented with excellent verbal and written communication skills.

Nice To Haves

No prior disability experience is required.
Prior experience in phone-based customer service or sales preferred.

Responsibilities

Create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.
Clearly present and explain the firm’s legal services to prospective clients.
Make outbound calls and follow up with individuals who have expressed interest in legal assistance.
Achieve client onboarding and outreach goals within established timelines.
Address client questions and concerns with empathy, professionalism, and clarity.
Schedule appointments and maintain consistent follow-up to ensure a seamless client experience.